Desktop Support Specialist
2 days ago
We are seeking an experienced Desktop Support Specialist to join our team at ITAC Solutions.
">Job Title: Desktop Support SpecialistThis role requires a skilled individual who can serve as the liaison between users and the technology department, resolving issues and leading technical projects. The successful candidate will be responsible for providing recommendations for future application use and assisting job sites with connectivity requirements.
Frequent travel to job sites around the country is required to set up and ensure connectivity, and technical assistance will be provided to all field personnel.
This is an onsite position located in Birmingham, AL, which offers a competitive salary of $60,000 - $80,000 per year, depending on experience.
Key Responsibilities:- Assist users in person, via phone, and email on company-supported hardware and applications
- Work with users on application projects
- Troubleshoot and determine the source of computer problems (hardware, software, user access, etc.) and document resolutions for future reference
- Perform hardware and software installations
- Serve as a liaison between users and the technology department to resolve issues
- Coordinate with other technology groups as needed
- Communicate and assist users with their connectivity requirements throughout the entire lifecycle of the job
- Order Internet connections from service providers
- Configure router, switches, and access points for office connectivity
- Troubleshoot connectivity issues for outer offices
- Provide recommendations on company application purchases
- Bachelor's degree in MIS or equivalent required
- 3+ years' experience with hands-on desktop, network support role with proven skills within Microsoft Windows environments
- Ability to lead a team on varied technical projects and be comfortable being the tech of last resort for difficult problems
- Experience in the industrial or construction industry preferred
- Advanced knowledge of Windows and Microsoft Office is required
- Experience with iPads and iPhones
- Ability to use time productively, maximize efficiency, and meet challenging work goals
- Ability to work in a strong collaborative atmosphere
- Professionalism with end-user communication & ticket resolution
- A+, Net+, and CCNA Certifications preferred
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