IT Support Specialist
2 weeks ago
EA First Compass House seeks an IT Support Specialist to deliver top-tier IT services to clients based out of their Birmingham site. This role involves providing first-line technical support to internal staff and external clients, efficiently diagnosing and resolving hardware and software issues, and escalating complex problems to second-line support when necessary.
Key Responsibilities:
- Provide exceptional technical assistance to both internal staff and external clients.
- Efficiently diagnose and resolve hardware and software issues, ensuring minimal downtime for users.
- Log and manage support tickets via our helpdesk system, maintaining accurate records of IT assets and user accounts.
- Assist with the setup and configuration of desktops, laptops, and IT equipment, as well as offer user guidance and training on IT best practices.
- Evaluate the effectiveness of current IT processes and propose improvements to enhance overall efficiency.
Requirements:
- Proven experience in a first-line IT support role, with a strong track record of delivering high-quality technical assistance.
- Strong knowledge of Windows operating systems and Microsoft Office Suite, with the ability to troubleshoot and resolve complex technical issues.
- A customer-focused approach, with a dedication to providing exceptional service and support to clients.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
Estimated Salary Range: £30,000 - £40,000 per annum, dependent on experience.
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