IT Support Specialist

2 weeks ago


Birmingham, Birmingham, United Kingdom EA First Compass House Full time
Job Overview:

EA First Compass House seeks an IT Support Specialist to deliver top-tier IT services to clients based out of their Birmingham site. This role involves providing first-line technical support to internal staff and external clients, efficiently diagnosing and resolving hardware and software issues, and escalating complex problems to second-line support when necessary.


Key Responsibilities:
  • Provide exceptional technical assistance to both internal staff and external clients.
  • Efficiently diagnose and resolve hardware and software issues, ensuring minimal downtime for users.
  • Log and manage support tickets via our helpdesk system, maintaining accurate records of IT assets and user accounts.
  • Assist with the setup and configuration of desktops, laptops, and IT equipment, as well as offer user guidance and training on IT best practices.
  • Evaluate the effectiveness of current IT processes and propose improvements to enhance overall efficiency.

Requirements:
  • Proven experience in a first-line IT support role, with a strong track record of delivering high-quality technical assistance.
  • Strong knowledge of Windows operating systems and Microsoft Office Suite, with the ability to troubleshoot and resolve complex technical issues.
  • A customer-focused approach, with a dedication to providing exceptional service and support to clients.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Estimated Salary Range: £30,000 - £40,000 per annum, dependent on experience.

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