Desktop Technical Specialist

3 days ago


Birmingham, Birmingham, United Kingdom CV Library Full time
About the Role:

We are seeking an exceptional Desktop Technical Specialist to join our team as a Senior Service Desk Analyst. Based in one of our UK office locations (Taunton, Summerset, Hammersmith, or Birmingham), this role offers flexible working arrangements with 2 days remote working.

As a key member of our technical team, you will be responsible for providing 3rd line technical support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive. You will also manage and resolve complex desktop environment issues, troubleshoot and resolve escalated tickets from the 2nd line support team, and plan, implement, and manage migration projects around Microsoft 365 and other cloud solutions.

Our ideal candidate will have strong technical skills, excellent communication skills, and the ability to work effectively in a team environment. If you are passionate about delivering exceptional customer service and have experience with Microsoft 365, we would love to hear from you.

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