Technical Assistance Specialist
2 weeks ago
Job Brief
We are seeking a highly motivated Technical Assistance Specialist to join our team at Getting In Limited. As a key member of our support staff, you will play a vital role in delivering exceptional customer service and meeting our service standards.
About the Role
This is an exciting opportunity to work with us and develop your skills in providing first-line IT support via phone, live chat, and web-based contact form. You will be responsible for recording user contact accurately in our IT Service Management tool and identifying trends in incoming incident records.
Key Responsibilities
- Provide technical assistance and support to users via various communication channels
- Record user interactions and incidents in our IT Service Management tool
- Identify and analyze trends in incident records to improve support services
- Develop a deep understanding of our organizational structure and business functions
- Participate in ITIL-based Incident and Problem Management processes
- Update the IT Services Status Page and social media in response to service outages
- Perform remote desktop support and document technical solutions for future reference
- Advocate for users and escalate issues when necessary
- Contribute to knowledge base articles and support equality and diversity initiatives
Benefits
We offer a competitive salary of £28,750 - £32,500 per annum, depending on experience, plus a range of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
-
Technical Sales Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom Premier Technical Recruitment Full timeJob SummaryWe are seeking an experienced Technical Sales Specialist to join our team. As a Field Service Engineer working from home in the Birmingham region, you will be responsible for providing technical support and sales expertise to our clients.The successful candidate will have a strong understanding of standard and bespoke recycling and waste...
-
Technical HVAC Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is proud to offer a challenging and rewarding opportunity for a skilled Technical HVAC Specialist to join our team in the West Midlands area.The successful candidate will be responsible for providing comprehensive HVAC and air conditioning system services, including installation, maintenance, and repair. They will also be required...
-
CNC Technical Specialist
5 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeJob Title: CNC Technical SpecialistRise Technical Recruitment Limited seeks a highly skilled CNC Technical Specialist to join their team in the Birmingham area.The ideal candidate will have a strong background in CNC servicing and be able to cover a regional patch efficiently.Compensation Package:£40,000 - £50,000 per annum + Overtime Available + Excellent...
-
Technical Pump Specialist
17 hours ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timePetrol Pump Specialist Role">Are you a skilled engineer looking for a challenging and varied role? We are seeking a Technical Pump Specialist to join our team, working on petrol pump equipment in the Birmingham area. As a Mobile Equipment Engineer, you will be responsible for ensuring the smooth operation of fuel pumps, providing specialist training and...
-
Technical Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Endeavour Recruitment Solutions Full timeCareer Opportunity for a Technical SpecialistWe are seeking a skilled Technical Specialist to join our client's team as a Network and Systems Specialist. The ideal candidate will have experience with Citrix ZenApp, VMware, and other technologies.Our client is a market leader and Microsoft, Citrix, and VMware partner located in the West Midlands region near...
-
Technical Solutions Specialist
5 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeWe are seeking a highly skilled Technical Solutions Specialist to join our team at Rise Technical Recruitment Limited. This is an excellent opportunity for someone who enjoys working on-site, providing technical support and maintenance to our clients' CNC machinery.The successful candidate will be responsible for traveling throughout the Midlands region,...
-
Technical Service Specialist
5 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is currently working with a well-established manufacturer in the UK to recruit a skilled Field Service Engineer for their commercial washing systems. This role offers a competitive salary of £33,000 - £38,000 per annum, as well as specialist training and excellent benefits.About the Role:This is a field-based position, requiring...
-
Construction Technical Specialist
2 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is seeking a highly skilled and experienced Construction Technical Specialist to provide technical specification expertise for construction projects.Key Responsibilities:To develop and maintain strong relationships with clients, architects, contractors, and suppliersTo work closely with clients, architects, and contractors...
-
Senior Technical Field Specialist
2 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeTechnical Field SpecialistWe are seeking a highly skilled Technical Field Specialist to join our team as a Home Based Service Technician. In this role, you will be responsible for providing technical support and service to our clients across the UK.Estimated Salary: £38,000 - £42,000 per annum (OTE £60,000)The ideal candidate will have experience in an...
-
Technical Specialist
2 weeks ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeWe are seeking a highly skilled Technical Specialist - Solar Solutions to join our team at Rise Technical Recruitment Limited.In this role, you will be responsible for providing technical expertise and support to our clients, ensuring that their solar panel systems are installed and maintained to the highest standards.The successful candidate will have a...
-
Technical CNC Maintenance Specialist
2 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeJob OverviewWe are seeking a skilled Technical CNC Maintenance Specialist to join our team at Rise Technical Recruitment Limited. As a key member of our technical staff, you will be responsible for maintaining and repairing CNC machinery in the Midlands area.This is a mobile role that requires frequent travel between Leicester and Stoke-on-Trent, with...
-
Technical Field Services Specialist
5 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeRise Technical Recruitment Limited is a renowned manufacturer known for its commitment to staff welfare and job stability. We are seeking a skilled Field Service Engineer to join our team, providing full specialist training and excellent benefits.This role involves servicing, maintaining, and repairing electrical, mechanical, and piping equipment at customer...
-
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeJob DescriptionThis Solar Technical Specialist role involves working on various projects, ensuring technical expertise in solar energy solutions. As part of our team, you will be responsible for delivering exceptional results and contributing to the company's success.
-
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeField Service Engineer Rolep Technical Expert in Field Service Engineering£35,000 - £40,000 + Comprehensive Industry Training + Travel Opportunities + Vehicle Provision + Overtime Pay + Career AdvancementThis Midlands-based opportunity is perfect for a skilled Field Service Engineer or Multiskilled Professional looking to develop their expertise and...
-
Technical Coffee Machine Specialist
1 week ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeJob Summary:Coffee machine experts, expresso/bean-to-cup engineers, and appliance technicians are invited to join a growing family-run company as a Technical Coffee Machine Specialist. As part of our team, you will play a vital role in maintaining coffee machines and other products, providing demonstrations, and training clients across the Midlands and...
-
Technical Support Specialist
2 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Full timeRise Technical Recruitment is seeking a talented Junior IT Technician to join their team. As a key member of the team, you will assist with networking, servers, switches, hardware assembly, cabling, and related technologies.Key ResponsibilitiesTravel across the UK with a Senior Engineer to assist with AV and IT projects.Work on tasks including networking,...
-
Technical Field Engineer
5 days ago
Birmingham, Birmingham, United Kingdom Rise Technical Recruitment Limited Full timeAbout the Role:We are currently recruiting for a Technical Field Engineer (CNC) Specialist to join our team at Rise Technical Recruitment Limited. As a key member of our technical staff, you will be responsible for providing technical support and maintenance services to our clients across the Midlands region.The ideal candidate will have a strong background...
-
Technical Geotechnical Solutions Specialist
4 weeks ago
Birmingham, Birmingham, United Kingdom PWS Technical Services (UK) Ltd Full timeWe are seeking a highly skilled Technical Geotechnical Solutions Specialist to join our team at PWS Technical Services (UK) Ltd.Job OverviewDue to continued expansion and an abundance of contracts, we are looking for an individual with strong technical knowledge in geotechnical engineering, foundations, and piling to produce designs that meet the needs of...
-
Technical Support Specialist
2 days ago
Birmingham, Birmingham, United Kingdom NHS Full timeThe NHS is a leading healthcare provider in the West Midlands, delivering over 100 clinical services across various settings. As a Technical Support Specialist, you will be part of a dynamic team supporting the smooth operation of electronic assistive technology solutions.Key responsibilities include:Maintaining and repairing equipment to ensure optimal...
-
Technical Assistant Specialist
5 days ago
Birmingham, Birmingham, United Kingdom Birmingham Children's Hospital Full timeJob SummaryWe are seeking a skilled Technical and Stock Assistant to join our team within the Access to Communication and Technology Service. This exciting opportunity will enable you to utilize your technical expertise to support the smooth running of the department, split between technical and stock support.The successful candidate will work in the ACT...