Desktop Engineer

5 days ago


Birmingham, Birmingham, United Kingdom EA First Compass House Full time
About the Role:

EA First Compass House is seeking an IT Support Specialist to join our team in Birmingham. As an IT Support Specialist, you will be responsible for delivering exceptional technical assistance to internal staff and external clients, resolving complex technical issues, and contributing to the improvement of our IT processes.


Responsibilities:
  • Deliver technical assistance to clients, including troubleshooting and resolving technical issues.
  • Collaborate with our second-line support team to escalate complex technical issues.
  • Develop and implement efficient solutions to improve our IT processes.
  • Maintain accurate records of IT assets and user accounts.
  • Support the setup and configuration of desktops, laptops, and IT equipment.

Requirements:
  • Proven experience in a first-line IT support role, with a strong focus on delivering exceptional technical assistance.
  • Strong knowledge of Windows operating systems and Microsoft Office Suite.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Able to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Estimated Salary Range: £32,000 - £42,000 per annum, dependent on experience.

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