Support Engineer

1 week ago


Birmingham, Birmingham, United Kingdom Air IT Limited Full time
Job Summary

We are seeking a highly skilled 1st Line ICT Support Engineer to join our team at Air IT Limited. As a key member of our service desk, you will be responsible for providing exceptional customer service, resolving technical issues, and delivering high-quality support to our clients.

Key Responsibilities:

  • Provide prompt and professional assistance to end-users via phone, email, or in-person
  • Diagnose and resolve technical issues efficiently and effectively
  • Maintain accurate records of all interactions and resolutions
  • Collaborate with internal teams to ensure seamless issue escalation and resolution

About the Role:

This is an exciting opportunity to work with a dynamic team, contributing to the success of our clients and the growth of our company. If you have a passion for IT and excellent communication skills, we want to hear from you

Requirements:

  • Previous experience in IT support, preferably in a 1st line service desk role
  • Excellent customer service and problem-solving skills
  • Proficiency in Microsoft technologies, including Windows desktops and Office applications
  • Strong troubleshooting abilities and knowledge of Active Directory, Group Policy, and DNS

What We Offer:

  • A competitive salary of £25,000 - £30,000 per annum, depending on experience
  • A flexible working environment, with opportunities for remote work and professional development
  • A comprehensive benefits package, including 25 days annual leave and access to cycle-to-work scheme


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