Telecoms Network Improvement Specialist

3 days ago


King's Lynn, Norfolk, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time
Job Overview

We are seeking a skilled Telecoms Engineer to take on a challenging role as Field Performance Coach. The ideal candidate will have experience in FTTP or Copper work within the East Anglia regions, including Norfolk, Norwich, and Kings Lynn.

This exciting opportunity is part of Morrison Telecom Services Ltd's efforts to transform the way support is delivered nationwide to Openreach and other external network providers. As a key member of our team, you will be responsible for coordinating the performance and development of all external staff while ensuring a First-Class Service delivery is maintained.

The successful candidate will ensure that a quality service is always delivered and assist in raising the profile of the business. They will also provide day-to-day support to Project Managers, Site Agents, and the Performance, Skills, Development, and Training Managers.

Key Responsibilities:

  • A good understanding of fibre or copper networks.
  • Experience in working under your own initiative.
  • Ability to audit and coach teams to improve quality.
  • Familiar with Telecoms network systems.
  • Coaching and supporting all external users, ensuring clear guidelines for the delivery of accurate and timely feedback.
  • Coordinate Skill Gap Requirements to training, identifying training needs through regular 1-1 coaching observation sessions.
  • Develop Quick Reference Guides to assist in the coaching & development of the external teams.
  • Carry out on-site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement.
  • Create and implement Personal Development Plans for external teams.

Skills and Knowledge Requirements:

  • Excellent communication skills.
  • Effective use of Microsoft Programmes.
  • Ability to interpret performance reporting to build a conversation with a colleague.
  • Organised, structured, and always planned.
  • An effective time manager to meet stringent timescales.
  • Able to demonstrate drive and ambition to deliver World Class Customer Service.
  • Can influence key players.
  • Take responsibility and challenge existing policies and procedures.
  • Computer literate and able to demonstrate an awareness of business procedures.
  • Knowledge and understanding of corporate systems in use.
  • Ability to act calmly and rationally in a stressful environment.
  • Good negotiation skills.
  • Full UK driving licence.

Benefits:

  • £45,000 - £60,000 per annum (dependent on experience).
  • 25 days annual leave plus bank holidays.
  • 4% matched pension scheme.
  • 2 x salary life assurance.
  • Access to our staff discount portal.
  • Health Cash Plan.
  • Cycle to Work scheme.
  • Employee assistance programme.
  • Recruitment referral scheme.
  • Payroll giving.
  • Enhanced Family Leave.

About Us:

M Group Services Limited T/A Morrison Telecom Services is committed to delivering high-quality services while harnessing the skills of our people. We welcome applications from individuals who consider themselves as having a disability or long-term health condition and those who are currently serving in the military or have served in the past.



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