Morrison Telecom Services Ltd
2 weeks ago
Morrison Telecom Services Ltd is seeking a skilled and ambitious individual to join our team as a Telecoms Engineer Performance Coach. In this role, you will be responsible for coordinating the performance and development of external staff, ensuring First Class Service delivery and quality standards are maintained.
As a Field Coach, you will work closely with Morrison Telecom Services Ltd, transforming support delivery nationwide to Openreach and other external network providers. You will also be responsible for auditing and coaching teams to improve quality and performance, as well as developing Quick Reference Guides for external teams.
This is a challenging and rewarding role that requires strong coaching and leadership skills, as well as a good understanding of fibre or copper networks. If you have the drive and ambition to deliver World Class Customer Service, we want to hear from you.
Key Responsibilities:- Audit and coach teams to improve quality and performance
- Familiarity with fibre or copper networks and ability to interpret performance reporting
- Coaching and supporting external users, ensuring clear guidelines for accurate and timely feedback
- Coordinate Skill Gap Requirements and training needs
- Develop Quick Reference Guides for external teams
- Good understanding of fibre or copper networks and ability to interpret performance reporting
- Ability to build conversations with colleagues and demonstrate drive and ambition to deliver World Class Customer Service
- Computer literate and aware of business procedures
- Full UK driving licence
- Development and reward opportunities for those who have passion, enthusiasm, and work ethic
- 25 days annual leave plus bank holidays
- 4% matched pension scheme
- 2 x salary life assurance
- Access to staff discount portal
- Health Cash Plan
- Cycle to Work scheme
- Employee assistance programme
- Recruitment referral scheme
- Enhanced Family Leave
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