Talent Acquisition Specialist

2 days ago


King's Lynn, Norfolk, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time
About the Role

We are seeking a skilled Telecoms Engineer looking for progression in a Performance Coach role.

This exciting opportunity is based in the East Anglia regions, specifically Norfolk, Norwich, and Kings Lynn, working with FTTP or Copper work.

Key Responsibilities:
  • A good understanding of fibre or copper networks.
  • Experience in work under your own initiative.
  • Ability to audit and coach teams to improve quality.
  • Familiar with Telecoms network system.
  • Coaching and support all external users, ensuring clear guidelines for the delivery of accurate and timely feedback.
  • Coordinate Skill Gap Requirements to training Identifying training needs through regular 1-1 coaching observation sessions.
  • Develop Quick Reference Guides to assist in the coaching & development of the external teams.
  • Carry out on site Customer Service Site Audits and undertake Quality Audits and Feedback to identify areas of improvement.
  • Create and implement Personal Development Plans for external teams.
Requirements:
  • Excellent communication skills.
  • Effective use of Microsoft Programmes
  • Ability to interpret performance reporting to build a conversation with a colleague
  • Organised, structured, and always planned.
  • An effective time manager to meet stringent timescales.
  • Able to demonstrate drive and ambition to deliver World Class Customer Service.
  • Can influence key players.
  • Take responsibility and challenge existing policies and procedures.
  • Computer literate and able to demonstrate an awareness of business procedures.
  • Knowledge and understanding of corporate systems in use.
  • Ability to act calmly and rationally in a stressful environment.
  • Good negotiation skills.
  • Full UK driving licence.
Salary Information:

The estimated salary for this position is £50,000 per annum, considering the location and industry standards.



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