Field Service Quality Assurance Specialist

3 days ago


King's Lynn, Norfolk, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time
In this challenging and rewarding role as a Field Service Quality Assurance Specialist, you will be responsible for driving quality improvement initiatives across East Anglia. You will work closely with our Field Coaches to develop and implement effective coaching strategies, utilizing your expertise in fibre or copper networks and Telecoms network systems. With a strong focus on delivering high-quality services, we strive to maintain a First Class Service delivery. Our ideal candidate will possess excellent analytical and problem-solving skills, be able to interpret performance reporting, and demonstrate drive and ambition to deliver World Class Customer Service. In return, we offer a competitive salary of £45,000 - £55,000 per annum, 25 days annual leave plus bank holidays, a ~4% matched pension scheme, ~2 x salary life assurance, access to our staff discount portal, and Enhanced Family Leave.

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