Career Advancement Opportunity in Telecoms Performance

2 weeks ago


King's Lynn, Norfolk, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time
Morrison Telecom Services Ltd

We are seeking a skilled and ambitious individual to join our team as a Telecoms Engineer Performance Coach. This is an exciting opportunity for someone looking to progress their career and take on new challenges.

About the Job

You will be working closely with Morrison Telecom Services Ltd, transforming support delivery nationwide to Openreach and other external network providers. As a Field Coach, you will play a key role in coordinating the performance and development of external staff, ensuring First Class Service delivery and quality standards are maintained.

This is a challenging and rewarding role that requires strong coaching and leadership skills, as well as a good understanding of fibre or copper networks. If you have the drive and ambition to deliver World Class Customer Service, we want to hear from you.

Key Responsibilities:
  • Audit and coach teams to improve quality and performance
  • Familiarity with fibre or copper networks and ability to interpret performance reporting
  • Coaching and supporting external users, ensuring clear guidelines for accurate and timely feedback
  • Coordinate Skill Gap Requirements and training needs
  • Develop Quick Reference Guides for external teams
Requirements:
  • Good understanding of fibre or copper networks and ability to interpret performance reporting
  • Ability to build conversations with colleagues and demonstrate drive and ambition to deliver World Class Customer Service
  • Computer literate and aware of business procedures
  • Full UK driving licence
What We Offer:
  • Development and reward opportunities for those who have passion, enthusiasm, and work ethic
  • 25 days annual leave plus bank holidays
  • 4% matched pension scheme
  • 2 x salary life assurance
  • Access to staff discount portal
  • Health Cash Plan
  • Cycle to Work scheme
  • Employee assistance programme
  • Recruitment referral scheme
  • Enhanced Family Leave
Company Culture:

We welcome applications from individuals who consider themselves as having a disability or long-term health condition. As a gold award holder under the Armed Forces Employer Recognition Scheme, we are interested to hear from candidates who are currently serving in the military or ex-forces personnel.

Estimated Salary: £40,000 - £60,000 per annum

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