Telecoms Operations Specialist

3 weeks ago


King's Lynn, Norfolk, United Kingdom M Group Services Limited TA Morrison Telecom Services Full time
Job Description

This role is perfect for a skilled Telecoms Engineer looking for progression within our company. As a Field Performance Coach, you will work closely with Project Managers, Site Agents, and other stakeholders to ensure the delivery of high-quality services.

Your duties and responsibilities will include:

  • Audit and coach teams to improve quality
  • Develop Quick Reference Guides to assist in coaching and development
  • Carry out on-site Customer Service Site Audits and undertake Quality Audits and Feedback

You will need to have excellent communication skills, experience working under your own initiative, and the ability to interpret performance reporting to build a conversation with a colleague.



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