Delivery Coordinator
3 weeks ago
Job Title - Delivery Coordinator
Reports to - Regional Connectivity Hub Team Lead
Department - Operations
Salary - £22,000 - £25,000 (DOE)
Location - Shoreham by Sea
At Focus Group, our mission is to provide exceptional digital workplace solutions to businesses across the UK. As a Delivery Coordinator, you will be a key member of our team, responsible for provisioning a variety of services such as Ethernet, WLR, Number Management & Porting, SIP, and Broadband Provisioning. You will own the relationship between our suppliers and customers, ensuring smooth implementation and timely delivery.
Key Responsibilities
- Deliver data services, WLR, SIP, and other services from order to handover, adhering to our set processes.
- Develop and maintain strong relationships with suppliers and customers, ensuring seamless communication and resolution of any issues.
- Meet personal call targets and respond to customer inquiries in a timely and professional manner.
- Complete all tasks within the agreed timeframe, ensuring timely handovers and updates to the Provisioning Manager.
- Provide exceptional customer service, responding to queries and resolving issues in a professional and courteous manner.
- Assist with ad-hoc cover of colleague's work during periods of absence.
- Update the Provisioning Manager on any provisioning orders being escalated or potential issues.
- Contribute to the company's quality system and processes, and their maintenance.
Requirements
- A bright and positive attitude, with a strong focus on customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with suppliers and customers.
- A logical and methodical approach, with a keen eye for detail and the ability to follow process.
- Experience in installing WLR, Data Services, SIP, Number Porting, Fax2Email, and MyInbound is highly desirable.
- The ability to confidently interact with suppliers and their respective escalation teams, ensuring timely delivery of services.
- A strong ability to follow process and build a reassuring rapport with customers and colleagues, as well as handle complaints in a professional manner.
- Quick thinking and problem-solving skills, with the ability to gather information from customers and colleagues, analyze, and take timely action.
- A target-focused approach, with a determination to keep on top of all tasks and escalations.
- Clear and articulate communication skills, with the ability to deliver information to customers and colleagues, adjusting language and detail to suit the audience.
- Proficiency in MS Word and Excel, with the ability to maintain clear and accurate customer and task information.
- Able to manage multiple tasks or projects of varying complexity in a controlled manner.
- Will to go the extra mile for the sake of the customer, department, and the business.
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