Maintenance Coordinator

5 days ago


Ipswich, Suffolk, United Kingdom Complete Security Recruitment Full time

Maintenance Coordinator - Fire Safety (Up to £32k)

This exciting opportunity is seeking an experienced Maintenance Coordinator to join our team. As a key member of our operations team, you will play a pivotal role in ensuring the smooth delivery of our fire safety services.

About the Company:

  • We are a leading provider of fire safety services, committed to delivering high-quality solutions to our clients.
  • We offer a supportive and dynamic work environment, with opportunities for career development and growth.

Responsibilities:

  1. Scheduling and Coordination:
  • Manage the scheduling of engineers, coordinate service calls, and provide administrative support to ensure our clients receive timely and professional service.
  • Respond to emergency call-outs and coordinate urgent service requests.
  • Monitor and manage the service calendar to ensure deadlines and SLAs are met.

Customer Service:

  • Act as the first point of contact for clients, handling inquiries and service requests professionally.
  • Keep clients informed of scheduled visits, changes, and updates.
  • Address client concerns promptly and escalate issues when necessary.

Administrative Support:

  • Maintain accurate records of service visits, repairs, and client interactions in the CRM system.
  • Prepare and distribute job sheets, quotes, and service reports.
  • Manage inventory levels and order necessary parts or equipment for engineers.

Compliance and Documentation:

  • Ensure all documentation is compliant with UK fire safety regulations and company standards.
  • Assist in preparing compliance reports and certificates for clients.

Team Support:

  • Liaise with engineers and management to resolve operational challenges.
  • Provide input to improve processes and enhance service delivery.


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