Maintenance Coordinator
5 days ago
Maintenance Coordinator - Fire Safety (Up to £32k)
This exciting opportunity is seeking an experienced Maintenance Coordinator to join our team. As a key member of our operations team, you will play a pivotal role in ensuring the smooth delivery of our fire safety services.
About the Company:
- We are a leading provider of fire safety services, committed to delivering high-quality solutions to our clients.
- We offer a supportive and dynamic work environment, with opportunities for career development and growth.
Responsibilities:
- Scheduling and Coordination:
- Manage the scheduling of engineers, coordinate service calls, and provide administrative support to ensure our clients receive timely and professional service.
- Respond to emergency call-outs and coordinate urgent service requests.
- Monitor and manage the service calendar to ensure deadlines and SLAs are met.
Customer Service:
- Act as the first point of contact for clients, handling inquiries and service requests professionally.
- Keep clients informed of scheduled visits, changes, and updates.
- Address client concerns promptly and escalate issues when necessary.
Administrative Support:
- Maintain accurate records of service visits, repairs, and client interactions in the CRM system.
- Prepare and distribute job sheets, quotes, and service reports.
- Manage inventory levels and order necessary parts or equipment for engineers.
Compliance and Documentation:
- Ensure all documentation is compliant with UK fire safety regulations and company standards.
- Assist in preparing compliance reports and certificates for clients.
Team Support:
- Liaise with engineers and management to resolve operational challenges.
- Provide input to improve processes and enhance service delivery.
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