Fire Safety Operations Coordinator

1 day ago


Ipswich, Suffolk, United Kingdom Complete Security Recruitment Full time
About the Role

As a Fire Safety Operations Coordinator, you will play a vital role in ensuring the seamless execution of our fire alarm maintenance services. Your responsibilities will include scheduling and coordinating service calls, managing the service calendar, and providing administrative support to guarantee timely and professional service delivery to our clients.

The ideal candidate will possess strong organizational and time-management skills, excellent communication and interpersonal skills, and proficiency in using scheduling software and CRM systems. Knowledge of fire safety systems and regulations is preferred but not essential.

Key Responsibilities:

  • Scheduling and Coordination: Plan and assign maintenance and service jobs to engineers, optimize their schedules for efficiency, respond to emergency call-outs, and coordinate urgent service requests.
  • Customer Service: Act as the first point of contact for clients, handle inquiries and service requests professionally, keep clients informed of scheduled visits, changes, and updates, and address client concerns promptly and escalate issues when necessary.
  • Administrative Support: Maintain accurate records of service visits, repairs, and client interactions in the CRM system, prepare and distribute job sheets, quotes, and service reports, and manage inventory levels and order necessary parts or equipment for engineers.
  • Compliance and Documentation: Ensure all documentation is compliant with UK fire safety regulations and company standards, assist in preparing compliance reports and certificates for clients.
  • Team Support: Liaise with engineers and management to resolve operational challenges, provide input to improve processes and enhance service delivery.

What You Can Expect

  • A competitive salary of up to £32,000 per annum, plus benefits.
  • A rapidly expanding business with opportunities for career development.
  • A proactive and problem-solving mindset, knowledge of fire safety systems and regulations, and proficiency in using scheduling software and CRM systems.

This is an exciting opportunity to join a dynamic team and make a difference in the fire and security industry. If you are a motivated and organized individual with a passion for delivering exceptional customer service, apply today.



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