Alarm Maintenance Team Lead
2 days ago
We are seeking an experienced Service Administrator to join our team at Complete Security Recruitment. This exciting opportunity offers a chance to work with a leading provider of fire and security solutions and contribute to the success of our business.
About the Position:The Service Administrator will be responsible for:
- Scheduling and Coordination:
- Planning and assigning maintenance and service jobs to engineers.
- Coordinating emergency call-outs and urgent service requests.
- Managing the service calendar to meet deadlines and SLAs.
- Providing exceptional customer service to clients.
- Keeping clients informed of scheduled visits, changes, and updates.
- Addressing client concerns promptly and escalating issues when necessary.
- Maintaining accurate records of service visits, repairs, and client interactions.
- Preparing and distributing job sheets, quotes, and service reports.
- Managing inventory levels and ordering necessary parts or equipment.
Salary: £30,000 - £32,000 per annum based on experience.
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