Relocation Operations Manager

2 days ago


Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time
Job Overview:

We are excited to partner with a leading moving and relocation company in Bedfordshire, looking for an experienced Relocation Operations Manager.


This role involves managing a team of Move Coordinators, ensuring compliance with company processes, and providing expert guidance to moving clients on customs documentation and transit schedules.


Key Responsibilities
  • Manage and lead a team of Move Coordinators, including recruiting, training, and performance assessment.
  • Act as the escalation point for moving client complaints, providing a calm, personable, and fair resolution approach that considers all parties.
  • Handle claims, maintain internal claims documents, assessing claims details, and working with directors or third-party claims handlers/insurance companies as necessary.
  • Ensure compliance with company processes and quality control standards for moving services provided.
  • Manage a portfolio of moving & relocation files, including private, corporate, and commercial relocations.
  • Provide expert guidance to moving clients on customs documentation, transit schedules, and requirements for international moves.
  • Oversee customs documentation and ensure accurate preparation and management of transit schedules.
  • Coordinate move logistics between clients, crews, and the operations team to ensure seamless service delivery.
  • Promote and upsell additional options tailored to moving client needs.
  • Support administrative functions, including sales, invoicing, billing documentation, and responding to calls and emails professionally and promptly.

Requirements
  • Proven experience in customer service within the moving and relocation industry.
  • Expertise in international relocations, including knowledge of customs procedures for outbound/inbound sea, air, and road freight.
  • Strong organizational and leadership skills, with the ability to effectively manage a team of Move Coordinators.
  • Excellent communication and interpersonal skills to provide a personable and professional client experience.
  • Detail-oriented approach to claims handling, compliance, and quality assurance.
  • Preferred experience in handling commercial shipments and artwork relocations.

Estimated Salary: £55,000 - £65,000 per annum

  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    About the Role:We are seeking an experienced International Relocation Manager to join our team at Alchemy Global Talent Solutions. As a key member of our operations department, you will oversee the logistics of international relocations, ensuring smooth transitions for our clients.Your primary responsibilities will include coordinating removal surveys,...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Title: Relocation Management ProfessionalLocation: BedfordshireThe ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international moves. They should be confident, professional, and committed to delivering high-quality, detail-oriented service.Key...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job DescriptionAs a Fine Art Relocation Specialist at Alchemy Global Talent Solutions, you will play a vital role in coordinating shipments and ensuring compliance with customs regulations both in the UK and globally.You will work closely with customs brokers and freight forwarders to streamline moving operations and develop strong relationships with moving...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job TitleA seasoned professional is sought to lead the international transportation of fine art for a reputable moving and relocation company based in Luton, UK.This exciting opportunity requires expertise in customs processes, temporary admissions, and the CDS system for imports and exports.ResponsibilitiesOversee daily operations for a high-profile account...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Summary:We are seeking an International Relocation Specialist to join our team at Alchemy Global Talent Solutions in Bedfordshire.As a seasoned professional, you will play a crucial role in delivering exceptional customer service and ensuring client satisfaction throughout the entire moving process.Key Responsibilities:Customer Inquiry Management: Act as...


  • Luton, Luton, United Kingdom London Luton Airport Operations Limited Full time

    Job SummaryWe are seeking an expert in transformation, operations, and compliance to join our ambitious Security team at London Luton Airport.This role will play a key part in ensuring the success of the delivery of our Next Generation security lanes, the ongoing investment in making Security a great place to work, and optimising operational excellence...


  • Luton, Luton, United Kingdom FleetCor Technologies, Inc. Full time

    The Crew Accommodations Agent at FleetCor Technologies, Inc.'s Airline Division – TA CONNECTIONS is responsible for delivering exceptional travel experiences for our clients' crew members. This dynamic role requires expertise in coordination, communication, and problem-solving, as well as the ability to work effectively under pressure.Main...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    About the RoleWe are seeking a skilled professional to manage the logistics of international fine art transportation for our esteemed client, a reputable moving and relocation company.This exciting opportunity will challenge your expertise in customs processes, temporary admissions, and the CDS system for imports and exports.Key ResponsibilitiesLead daily...


  • Luton, Luton, United Kingdom FleetCor Technologies, Inc. Full time

    About Us:FleetCor Technologies, Inc. is a leading provider of business payment solutions.The Role:In this role, you will be responsible for coordinating hotel and ground transportation bookings for our Client's Crew members, as well as managing the workflow between agents and clients.Key Responsibilities:Book and oversee all the bookings of hotel...

  • Manager of Operations

    3 weeks ago


    Luton, Luton, United Kingdom Correct Contract Services Limited Full time

    Job Title: Manager of OperationsAbout Us:At Correct Contract Services Limited, we strive to provide innovative solutions that meet the evolving needs of our clients. Our team is dedicated to delivering exceptional results-driven services, and we are committed to shaping the future of renewable energy.Job Description:We are seeking an experienced Manager of...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Title: Customer Service DirectorAlchemy Global Talent Solutions is partnering with a leading moving and relocation company in Bedfordshire, seeking an experienced Customer Service Director.The ideal candidate will have proven experience in customer service within the moving and relocation industry, specializing in domestic and international moves. They...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Description: Customer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our team of Move Coordinators at our Bedfordshire location. The ideal candidate will have a proven track record in customer service within the moving and relocation industry, specializing in domestic and international moves.Responsibilities:Lead a...

  • Crew Travel Manager

    1 week ago


    Luton, Luton, United Kingdom FleetCor Technologies, Inc. Full time

    FleetCor Technologies, Inc.'s Crew Accommodations Agent is a critical role within our Airline Division – TA CONNECTIONS, requiring strong organizational and communication skills to coordinate travel arrangements for our clients' crew members. This challenging position involves managing multiple stakeholders, resolving conflicts, and ensuring seamless...


  • Luton, Luton, United Kingdom London Luton Airport Operations Limited Full time

    Job OverviewLondon Luton Airport Operations Limited is seeking a skilled Brand and Marketing Executive to join its Marketing team. The successful candidate will play a key role in promoting the airport brand and driving business growth.Main DutiesDevelop and maintain the airport brand's visual identity, ensuring consistency across all applications.Create...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Global Move Coordinator Lead Job Description:Alchemy Global Talent Solutions is seeking an experienced Global Move Coordinator Lead to join their team in Bedfordshire. The ideal candidate will have a strong background in customer service within the moving and relocation industry, specializing in domestic and international moves.Key Responsibilities:Lead a...


  • Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

    Job Description:As a Moving Services Lead, you will play a critical role in managing a team of Move Coordinators, ensuring compliance with company processes, and providing expert guidance to moving clients on customs documentation and transit schedules.This role involves acting as the escalation point for moving client complaints, handling claims, and...


  • Luton, Luton, United Kingdom Argo Aviation International Ltd Full time

    Job Title: Airport Operations ManagerSalary: £60,000 - £80,000 per annum based on experience and qualifications.Location: Cambridgeshire, UK.We are seeking a highly skilled and experienced Airport Operations Manager to join our team at Argo Aviation International Ltd. As a key member of our leadership team, you will be responsible for the safe and...


  • Luton, Luton, United Kingdom FleetCor Technologies, Inc. Full time

    About the Company:FleetCor Technologies, Inc. is a leading provider of business payment solutions.The Job:This role involves coordinating hotel and ground transportation bookings for our Client's Crew members, as well as managing the workflow between agents and clients.Main Responsibilities:Oversee and coordinate hotel and ground transportation bookings for...


  • Luton, Luton, United Kingdom TUI Group Full time

    Job Description:We are seeking an experienced Airline Operations Manager to join our TUI Group team. This role involves active management of the TUI Airline fleet, ensuring 24-hour operational control and responding to irregularities & disruptions.The successful candidate will monitor and advise on-shift Operations Duty Managers on irregularities or...


  • Luton, Luton, United Kingdom TUI Full time

    Role OverviewThe Aircraft Operations Manager at TUI is responsible for the 24-hour active management of all TUI aircraft operations across the Group. This involves responding to irregularities and disruptions on a day-to-day basis, while respecting the privileges and approvals of airlines' Air Operator Certificate (AOC).Key ResponsibilitiesLead the...