Travel Operations Specialist

2 weeks ago


Luton, Luton, United Kingdom FleetCor Technologies, Inc. Full time

The Crew Accommodations Agent at FleetCor Technologies, Inc.'s Airline Division – TA CONNECTIONS is responsible for delivering exceptional travel experiences for our clients' crew members. This dynamic role requires expertise in coordination, communication, and problem-solving, as well as the ability to work effectively under pressure.

Main Responsibilities:
  • Travel Arrangement Management: Coordinate and oversee hotel accommodations and ground transportation bookings for flight attendants, pilot crews, ad-hoc crews, and other non-crew airline employees.
  • Conflict Resolution: Manage emergency relocations of crew members, collaborating closely with shift supervisors to resolve issues efficiently and minimize disruptions.
  • System Administration: Ensure that all necessary tools, systems, and resources are accessible and operational, promptly reporting any technical issues to shift supervisors.
  • Incident Documentation: Report incidents professionally to the TA Connections Supervisor on shift and/or Operations Management, maintaining transparency and accountability.
  • Policy Compliance: Adhere to company policies and the Employee Handbook, upholding professionalism and integrity.
  • Interdepartmental Support: Collaborate with the Account Management Team, IT, Billing, and Commission Collections departments with data gathering, research, and troubleshooting, as well as contribute to special projects.

Based on industry standards and national averages, we estimate the salary range for this role to be $80,000 - $110,000 per annum. Our comprehensive benefits package includes health insurance, retirement planning, paid time off, and opportunities for professional development and growth.



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