Customer Experience Director

3 days ago


Luton, Luton, United Kingdom Alchemy Global Talent Solutions Full time

Global Move Coordinator Lead Job Description:

Alchemy Global Talent Solutions is seeking an experienced Global Move Coordinator Lead to join their team in Bedfordshire. The ideal candidate will have a strong background in customer service within the moving and relocation industry, specializing in domestic and international moves.

Key Responsibilities:

  • Lead a team of domestic and international move coordinators, including recruiting, training, and performance assessment.
  • Evaluate moving client complaints, ensuring a timely and effective resolution.
  • Manage claims, document details, and coordinate with relevant parties.
  • Monitor compliance with company processes and quality control standards.
  • Develop and implement strategies to improve customer satisfaction.
  • Collaborate with the operations team to ensure seamless service delivery.
  • Promote and sell additional services tailored to moving client needs.
  • Support administrative functions, including sales, invoicing, and responding to calls and emails.

Requirements:

  • Proven experience in customer service within the moving and relocation industry.
  • Knowledge of customs procedures for international relocations.
  • Strong organizational and leadership skills to manage a team of Move Coordinators.
  • Excellent communication and interpersonal skills for a personable and professional client experience.
  • Attention to detail in claims handling and compliance.
  • Preferred experience in handling commercial shipments and artwork relocations.

Salary Estimate: £45,000 - £60,000 per annum.



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