Customer Experience Director
3 days ago
Global Move Coordinator Lead Job Description:
Alchemy Global Talent Solutions is seeking an experienced Global Move Coordinator Lead to join their team in Bedfordshire. The ideal candidate will have a strong background in customer service within the moving and relocation industry, specializing in domestic and international moves.
Key Responsibilities:
- Lead a team of domestic and international move coordinators, including recruiting, training, and performance assessment.
- Evaluate moving client complaints, ensuring a timely and effective resolution.
- Manage claims, document details, and coordinate with relevant parties.
- Monitor compliance with company processes and quality control standards.
- Develop and implement strategies to improve customer satisfaction.
- Collaborate with the operations team to ensure seamless service delivery.
- Promote and sell additional services tailored to moving client needs.
- Support administrative functions, including sales, invoicing, and responding to calls and emails.
Requirements:
- Proven experience in customer service within the moving and relocation industry.
- Knowledge of customs procedures for international relocations.
- Strong organizational and leadership skills to manage a team of Move Coordinators.
- Excellent communication and interpersonal skills for a personable and professional client experience.
- Attention to detail in claims handling and compliance.
- Preferred experience in handling commercial shipments and artwork relocations.
Salary Estimate: £45,000 - £60,000 per annum.
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