Sales Support Specialist
1 month ago
Role Overview
Cathelco, a pioneer in sustainable technologies and solutions, is seeking a highly motivated Sales Support Specialist to join their team. As a key member of the sales team, you will play a crucial role in increasing market share, turnover, and profitability.
Key Responsibilities
- Generate timely and accurate quotations for high volumes of products, setting prices based on customer history and market conditions.
- Negotiate effectively to convert quotes into orders, process orders when necessary, and provide technical, customized solutions based on customer requirements.
- Maintain a target turnaround for quotations within 24 hours, 48 hours max.
- Achieve quote volumes target hit rates and boost upsell and cross-sell opportunities.
- Ensure accuracy in data entry (SAP and CRM) for seamless internal operations and optimal customer service.
- Foster positive interactions, upholding Cathelco's reputation and customer satisfaction.
- Work closely with Business Development Managers, share leads, and ensure aligned strategies across teams.
- Maintain strong knowledge of Cathelco's offerings, legal and sanctions compliance, and adhere to the authorisations matrix for order accuracy and efficiency.
Requirements
- Sales experience: Minimum of 3 years in sales of engineering products, preferably in a fast-paced industry.
- Customer engagement: Proven experience managing agents, distributors, or direct customer accounts.
- Sales aptitude: Strong communication and negotiation skills with a proactive solution-oriented approach to customer needs.
- Self-motivation & initiative: Energetic and inquisitive with a natural drive for growth and a desire to exceed expectations.
- Collaboration & communication: Comfortable discussing project details over the phone, negotiating orders, and seeking guidance when necessary.
- Product & service advocacy: Ability to convey key features and benefits of Cathelco's products and services effectively.
- Technical skills: Proficiency in Microsoft Office suite; familiarity with SAP and CRM databases is advantageous.
About Cathelco
Cathelco is a dynamic customer-centric team that offers a great opportunity to make a significant impact. If you're ready to take ownership of a vital role that will allow you to contribute to the growth of an established engineering brand, we'd love to hear from you.
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