Sales Support Specialist

1 week ago

Chesterfield, Derbyshire, United Kingdom Evac Group Full time

Role Overview

Cathelco, a pioneer in sustainable technologies and solutions, is seeking a highly motivated Sales Support Specialist to join their team. As a key member of the sales team, you will play a crucial role in increasing market share, turnover, and profitability.

Key Responsibilities

  • Generate timely and accurate quotations for high volumes of products, setting prices based on customer history and market conditions.
  • Negotiate effectively to convert quotes into orders, process orders when necessary, and provide technical, customized solutions based on customer requirements.
  • Maintain a target turnaround for quotations within 24 hours, 48 hours max.
  • Achieve quote volumes target hit rates and boost upsell and cross-sell opportunities.
  • Ensure accuracy in data entry (SAP and CRM) for seamless internal operations and optimal customer service.
  • Foster positive interactions, upholding Cathelco's reputation and customer satisfaction.
  • Work closely with Business Development Managers, share leads, and ensure aligned strategies across teams.
  • Maintain strong knowledge of Cathelco's offerings, legal and sanctions compliance, and adhere to the authorisations matrix for order accuracy and efficiency.

Requirements

  • Sales experience: Minimum of 3 years in sales of engineering products, preferably in a fast-paced industry.
  • Customer engagement: Proven experience managing agents, distributors, or direct customer accounts.
  • Sales aptitude: Strong communication and negotiation skills with a proactive solution-oriented approach to customer needs.
  • Self-motivation & initiative: Energetic and inquisitive with a natural drive for growth and a desire to exceed expectations.
  • Collaboration & communication: Comfortable discussing project details over the phone, negotiating orders, and seeking guidance when necessary.
  • Product & service advocacy: Ability to convey key features and benefits of Cathelco's products and services effectively.
  • Technical skills: Proficiency in Microsoft Office suite; familiarity with SAP and CRM databases is advantageous.

About Cathelco

Cathelco is a dynamic customer-centric team that offers a great opportunity to make a significant impact. If you're ready to take ownership of a vital role that will allow you to contribute to the growth of an established engineering brand, we'd love to hear from you.

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