Customer Service Representative for a Dynamic Healthcare Team

7 days ago


London Borough of Newham, United Kingdom Star Lane Medical Centre Full time
About Star Lane Medical Centre

We are a training practice located in Canning Town, London Borough of Newham, and part of the South One Newham Primary Care Network (PCN).

Job Overview

We are seeking a highly motivated and caring Customer Service Assistant to join our dynamic team. As a key member of our healthcare team, you will be responsible for providing exceptional service to patients, colleagues, and other stakeholders.

Job Responsibilities
  • Greeting and assisting patients: You will be the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone.
  • Scheduling and managing appointments: You will schedule and manage appointments for patients, including handling cancellations and rescheduling.
  • Telephone and email management: You will answer calls and emails, directing them to the appropriate staff, and taking messages when necessary.
  • Administrative support: You will provide administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
  • Handling patient enquiries: You will address patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
  • Maintaining records: You will ensure that patient records are up-to-date and accurately filed.
  • Building security: You will ensure the security of the practice premises, including opening and closing the surgery.
Person Specification

Essential qualifications:

  • A good standard of GCSEs, particularly in English and Maths, is preferred.

Essential experience:

  • Previous experience in a customer service or administrative role.
  • Strong literacy, numeracy, and IT skills are essential.
  • Good communication, organizational, and customer service skills.
  • Friendly, patient, and understanding, with the ability to work accurately and methodically.
  • The ability to handle stressful situations and deal with upset or angry patients.

Desirable experience:

  • Experience specifically in a healthcare setting, such as another GP practice.
Salary and Benefits

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits, including a pension scheme, annual leave, and ongoing training and development opportunities.



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