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Customer Service Representative for a Dynamic Healthcare Team
2 months ago
We are a training practice located in Canning Town, London Borough of Newham, and part of the South One Newham Primary Care Network (PCN).
Job OverviewWe are seeking a highly motivated and caring Customer Service Assistant to join our dynamic team. As a key member of our healthcare team, you will be responsible for providing exceptional service to patients, colleagues, and other stakeholders.
Job Responsibilities- Greeting and assisting patients: You will be the first point of contact for patients, greeting them and assisting with their needs, whether in person or over the phone.
- Scheduling and managing appointments: You will schedule and manage appointments for patients, including handling cancellations and rescheduling.
- Telephone and email management: You will answer calls and emails, directing them to the appropriate staff, and taking messages when necessary.
- Administrative support: You will provide administrative support to doctors and nurses, including filing patient records, processing repeat prescriptions, and managing patient referrals.
- Handling patient enquiries: You will address patient enquiries efficiently and courteously, whether they are about appointments, prescriptions, or general practice information.
- Maintaining records: You will ensure that patient records are up-to-date and accurately filed.
- Building security: You will ensure the security of the practice premises, including opening and closing the surgery.
Essential qualifications:
- A good standard of GCSEs, particularly in English and Maths, is preferred.
Essential experience:
- Previous experience in a customer service or administrative role.
- Strong literacy, numeracy, and IT skills are essential.
- Good communication, organizational, and customer service skills.
- Friendly, patient, and understanding, with the ability to work accurately and methodically.
- The ability to handle stressful situations and deal with upset or angry patients.
Desirable experience:
- Experience specifically in a healthcare setting, such as another GP practice.
We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits, including a pension scheme, annual leave, and ongoing training and development opportunities.
