Customer Services Representative

7 months ago

London, United Kingdom Unilabs Full time

Unilabs is seeking a dedicated and enthusiastic Customer Services Representative to join our team. As a Customer Services Representative, you will be the main point of contact for our customers, handling inquiries, providing information, and resolving any issues or concerns they may have. You will play a crucial role in maintaining our company's reputation for excellent customer service.

**Responsibilities**:

- Providing accurate and complete information to customers about our services, including pricing, availability, and turnaround times.
- Assisting customers with placing orders, scheduling appointments, and resolving any issues or complaints.
- Ensuring all customer interactions are handled in a timely and professional manner.
- Maintaining customer records and updating the customer database as needed.
- Escalating complex or unresolved issues to the appropriate department for further assistance.
- Working closely with other teams within the company to ensure customer satisfaction.
- Identifying opportunities to improve customer service processes and procedures.
- Providing feedback and suggestions to management to enhance the overall customer experience.

**Requirements**:

- Prior experience in a customer service role, preferably in the healthcare or medical industry.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to handle difficult or challenging customers.
- Ability to work effectively in a fast-paced and dynamic environment.
- Proficient computer skills and familiarity with customer service software and databases.
- Ability to multitask and prioritize tasks to meet customer needs.
- Positive attitude and willingness to go the extra mile to ensure customer satisfaction.
- Ability to work well in a team and collaborate with colleagues from different departments.
- Flexibility to work occasional evenings or weekends, if needed.

**Requirements**:
**Essential Requirements**:

- Prior customer service experience in the healthcare or medical industry.
- Excellent communication and problem-solving skills.
- Proficient computer skills.
- Ability to work in a fast-paced environment.
- Team player with the ability to collaborate effectively with colleagues.

**Desirable**:

- Knowledge of medical terminology and procedures.
- Experience with customer service software and databases.
- Flexibility to work evenings or weekends as needed.

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