Technical Onboarding Specialist

8 hours ago


Manchester, United Kingdom Interact Software Full time
Job Title: Technical Onboarding Specialist

We are looking for a skilled Technical Onboarding Specialist to play a crucial role in ensuring seamless integration of our new customers with Interact's products and services.

About the Role:
  • Responsible for technical setup, configuration, and integration of our product and services.
  • Consulting customers on technical capabilities during the onboarding process and facilitating technical tasks.
  • Helping customers resolve technical problems during the onboarding process and identifying potential issues.
  • Collaborating with various departments to ensure a seamless onboarding experience.
Responsibilities:
  • Acting as a point of contact for clients, addressing concerns, and ensuring overall satisfaction.
  • Maintaining positive relationships with customers.
Requirements:
  • Experience in technical onboarding, implementation, or similar roles in SaaS environments.
  • Project management skills, particularly with cross-functional teams, timelines, and customer deliverables.
  • Content migration and user synchronization expertise, including single sign-on (SSO).
  • Script development for data transformation and migration between systems.
  • API utilization for data retrieval/export/sync between systems.
  • SQL-based relational database experience for report creation, troubleshooting, and data manipulation.
  • Preference for M365/Entra ecosystem experience for application integrations and configurations.
  • Proficiency in project management tools like Jira, Trello, or Microsoft Project.
  • Programming language experience, preferably .NET.
  • Critical thinking and problem-solving abilities.
  • Strong verbal and written communication skills.
About You:
  • A solutions-focused individual with a strong ability to think critically and solve complex problems.
  • An excellent communicator with strong written and verbal skills.

The estimated salary for this role is around $80,000-$120,000 per year, depending on location and experience.


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