Technical Onboarding Specialist
8 hours ago
We are looking for a skilled Technical Onboarding Specialist to play a crucial role in ensuring seamless integration of our new customers with Interact's products and services.
About the Role:- Responsible for technical setup, configuration, and integration of our product and services.
- Consulting customers on technical capabilities during the onboarding process and facilitating technical tasks.
- Helping customers resolve technical problems during the onboarding process and identifying potential issues.
- Collaborating with various departments to ensure a seamless onboarding experience.
- Acting as a point of contact for clients, addressing concerns, and ensuring overall satisfaction.
- Maintaining positive relationships with customers.
- Experience in technical onboarding, implementation, or similar roles in SaaS environments.
- Project management skills, particularly with cross-functional teams, timelines, and customer deliverables.
- Content migration and user synchronization expertise, including single sign-on (SSO).
- Script development for data transformation and migration between systems.
- API utilization for data retrieval/export/sync between systems.
- SQL-based relational database experience for report creation, troubleshooting, and data manipulation.
- Preference for M365/Entra ecosystem experience for application integrations and configurations.
- Proficiency in project management tools like Jira, Trello, or Microsoft Project.
- Programming language experience, preferably .NET.
- Critical thinking and problem-solving abilities.
- Strong verbal and written communication skills.
- A solutions-focused individual with a strong ability to think critically and solve complex problems.
- An excellent communicator with strong written and verbal skills.
The estimated salary for this role is around $80,000-$120,000 per year, depending on location and experience.
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