Onboarding / Implementation Specialist
2 months ago
Base.com is a leading e-commerce operating system trusted by 27,000+ companies worldwide. It centralises the management of orders, warehouses, and products, automating repetitive tasks like order updates, invoicing, and shipping. With over 1,000 integrations across marketplaces, store platforms, carriers, and business apps, Base.com streamlines operations. Its powerful tools for price automation, returns management, and B2B collaboration help businesses save time, enhance efficiency, and scale with ease.
About the Role
Base.com is growing, and we’re looking for a talented Ecommerce Implementation Specialist to become a key player in supporting customers when on-boarding onto Base.com. you’ll work with some of the top e-commerce brands and retailers in the UK, delivering impactful implementations that take their businesses to the next level.
Apply today and help us shape the future of e-commerce
Experience
3+ years experience implementing Base.com or other similar SaaS e-commerce solutions
Solid understanding of the UK e-commerce landscape, and experience working with e-commerce retailers and brands
Strong communication and client relationship-building skills
Ability to manage multiple projects simultaneously, meeting deadlines with ease
Excellent problem-solving and analytical abilities
Fluent in English (minimum B2 level)
Nice to Have
Knowledge of HTML, CSS, and PHP
Knowledge of ERP systems
Experience configuring and managing online stores
Tasks
- Lead and manage end-to-end implementation projects for Base.com customers, ensuring smooth onboarding and system integration
- Analyse customer requirements, providing tailored recommendations and best practice solutions
- Deliver technical demos with customers while onboarding onto Base.com
- Craft detailed plans, timelines, and roadmaps for multiple projects
- Configure and customise Base.com systems to meet client needs
- Design and implement solutions that optimise clients' workflows
- Engage with clients to understand their business goals and align our solutions to enhance their operations
- Evaluate the success of each project by measuring outcomes against set goals
- Help customers integrate additional tools to enhance their Base.com system
- Troubleshoot and resolve any technical issues that arise during implementation, ensuring minimal disruption to the customer
- Attendance at key industry events and on-site customer implementations
Our offer
- own product - we decide how we want to develop
- joining an organisation in a phase of rapid growth
- a lot of independence
- remote work
- long-term cooperation
- Full Time / Salary + Bonus
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