Implementation Lead

6 months ago

Manchester, United Kingdom AccessPay Full time

The Implementation Lead is responsible for overseeing the successful implementation of all new customers to the company and any changes to our existing customer base. This role reports directly to the Director, Customer Success.
- Our Customer Success (CS) team are responsible for the overall service we provide to our customers, whether this is the onboarding of new customers to the in-life servicing of existing customers our aim is to build strong relationships with our customers whilst creating a great experience at every opportunity. To achieve this the Implementation lead will work closely with our Head of Customer Success and Head of Customer Operations, to identify any issues, review our customer processes, manage incidents, work to reduce customer churn plus own other customer impacting activities.
- This role leads a team of Implementation Managers ensuring all projects are delivered on time and within budget whilst maintaining strong customer relationships. The Implementation Lead will work with the Senior Technical Specialist to create and deliver coaching plans for the team as well as the wider AccessPay teams to improve the overall onboarding experience.
- This role will also play a critical role in driving operational efficiencies and will also take the lead for building the processes, procedures, tooling, and personnel required for a world-class customer service which blows the mind of our customers every time. The Implementation Lead is an expert in our products, platform, markets and crucially our customer base, and acts as a leader to ensure that all members of his / her team are equally proficient in these key areas.**Key Responsibilities**:

- Oversee the planning and execution of projects to ensure timely and efficient delivery.- Manage the team by holding regular project status meetings and communicate updates to stakeholders and senior leaders.
- Develop and implement strategies for successful implementation projects.
- Collaborate with cross-functional teams to define project scope, objectives, and deliverables. This includes the sales teams to ensure a seamless transition from sales through to onboarding.
- Manage and allocate resources to meet project requirements.
- Monitor progress of all projects, identifying any risks or issues whilst taking proactive measures to mitigate them.
- Proactively manage and monitor implementation project cost and review professional service fees for prolonged projects.
- Create a culture of continuous improvement and innovation within the team.

**Skills, Knowledge and Expertise**:

- An excellent people manager with demonstrable experience managing implementation teams.- You may have held similar titles such as Head of Customer Onboarding, Head of Projects.
- A proven track record of managing and developing high performing teams.
- Excellent project management skills with an in depth understanding of project delivery concepts and resource allocation.
- You have an inquisitive mind and look to achieve operational excellence by challenging the norm.
- You look for optimisation of processes and can work with wider teams to deliver.
- Will understand the importance of operational processes and the importance of KPIs.
- Use data to make decisions and always have a mindset of continuous improvement.

**Benefits**:

- You will be entitled to 25 days’ holiday + 8 bank holidays increasing with length of service.
- Birthday off work
- 2 Volunteer days a year.
- The option to purchase additional days holiday.
- We operate a contributory pension scheme which you will be auto-enrolled into from day one of employment.
- Free Gym Membership with Pure Gym or Wellbeing Allowance
- Enhanced maternity, paternity, and adoption leave
- Share option scheme after probation
- Cycle to work scheme after probation
- Health cash plan
- Free breakfast & lunch food when in the Manchester office
- Discounted Parking in Manchester
- Access to training - both internal and external
- Check out our Company page on the Great Place to Work website:

- Working at AccessPay | Great Place To Work® UK**About AccessPay**:

- AccessPay is a fintech company committed to making banking operations smart, simple and secure through automated payments and cash management. We empower finance and treasury teams with access to technology that gives corporates the same experience that we as consumers have come to expect in our day-to-day lives.
- Head quartered in Manchester we have a diverse, supportive and inclusive workplace culture. We provide people with the balance of remote of office working they need to thrive. Whilst AccessPay continues to grow, we remain a start up at heart but continue to grow agile teams, working cross functionally, learning from each other and not being afraid to take on ambitious challenges.- AccessPay is an Equal Opportunity Employer. As part of our values, we are committed to supporting inclusion and diversity at AccessPay. We actively celebrate colleagues’ diffe

  • Implementation Project Lead

    2 weeks ago

    Manchester, United Kingdom K3 Business Technologies Full time

    About the RoleWe are seeking an experienced Implementation Project Lead to join our team at K3 Business Technologies. In this role, you will be responsible for managing the timely delivery of quality project implementations, resulting in a positive customer experience and a reference-able customer.The ideal candidate will have extensive experience as an...

  • Project Implementation Lead

    2 weeks ago

    Manchester, United Kingdom DWF Full time

    Key ResponsibilitiesThe successful candidate will have:Proven experience in leading and managing SaaS application implementations, including user adoption and seamless integration.A good background in managing infrastructure projects, such as data centre initiatives and data classification/clean-up.Ability to create and maintain comprehensive project...

  • Cloud HCM Implementation Lead

    7 days ago

    Manchester, United Kingdom Vertex IT Solutions Ltd Full time

    About the JobAs a Cloud HCM Implementation Lead, you will be responsible for planning, executing, and driving the implementation of Oracle Cloud (Fusion) HCM for a leading retail customer. This is a fantastic opportunity to utilize your program management skills and work with a renowned customer.Key ResponsibilitiesLead the implementation team to ensure...

  • SAP Implementation Lead

    5 months ago

    Manchester, United Kingdom Lonza Full time

    Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small,...

  • Lead Implementation Consultant

    4 weeks ago

    Altrincham, Greater Manchester, United Kingdom Ascent People Full time

    Lead Software Implementation Consultant, Technical Consultant, Solutions Consultant, Problem Solving, Solutions Design, Software Development, SQL Server, Data Analysis, Agile/Scrum - 75K - Office based job. International Client is looking for a customer-facing Lead / Senior Product Implementation Consultant. This role will suit a Software ...

  • Implementation Lead

    2 weeks ago

    Manchester, United Kingdom Harrington Boyd Full time

    We are looking for an experienced Implementation Lead - SAP Solutions to join Harrington Boyd and support clients in implementing and optimizing SAP SuccessFactors solutions. As a key member of our team, you will be responsible for consulting with clients, configuring solutions, and ensuring successful deployment and user adoption.About the Role:You will...

  • Client Implementations, Lead Analyst

    1 month ago

    Manchester, Greater Manchester, United Kingdom BNY Mellon Full time

    BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the worlds top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the “bank of banks” - 97% of the world’s top banks work with us as we lead and serve...

  • Project Implementation Lead

    4 weeks ago

    Greater Manchester, United Kingdom Langdon Customs and Excise Solutions Ltd Full time

    About the Role:The Project Implementation Manager will lead the end-to-end delivery of Duty Management Software implementations for Langdon Customs and Excise Solutions Ltd clients.This role requires a proactive approach to managing all aspects of the implementation process, from initial setup and configuration to client training and successful project...

  • Netsuite Implementation Consultant Lead

    6 months ago

    Manchester, United Kingdom Bring IT Full time

    We are Bring IT!We are a fast growing, young and dynamic professional services company bringing digital transformation to our customers around the world. From taking products to the market, to boosting productivity with the right technology and processes, the work we do is improving the way people work. To get there, we’re building a global and diverse...

  • GRC System Implementation Lead

    2 weeks ago

    Manchester, United Kingdom AJ Bell Management Limited Full time

    Join Our Team: System Implementation SpecialistAJ Bell is seeking an experienced System Implementation Specialist to lead the selection and implementation of a new Governance, Risk and Compliance 'GRC' system. As a key member of our team, you will be responsible for ensuring the timely and effective delivery of this critical project.You will work closely...

  • Lead Narrative Implementation Specialist

    3 weeks ago

    Manchester, United Kingdom Cloud Imperium Games Limited Full time

    About the RoleWe are seeking a highly skilled Lead Narrative Implementation Specialist to join our team at Cloud Imperium Games Limited in Manchester. This is an exciting opportunity for a creative and technical professional to contribute to the development of engaging narrative experiences in Squadron 42.Job DescriptionAs a key member of our Social Team,...

  • Senior Vice President Project Implementation Lead

    2 weeks ago

    Manchester, United Kingdom BNY Mellon Full time

    Job Summary:As a Senior Vice President Project Implementation Lead at BNY Mellon, you will lead the implementation of strategic projects across Middle Office / Custody and Accounting clients. This role requires excellent project management skills, effective communication, and strong leadership abilities to drive initiatives forward and ensure timely...

  • Senior Oracle HCM Implementation Lead

    4 weeks ago

    Manchester, United Kingdom Searchability NS&D Full time £80,000

    Job Opportunity for Senior Oracle HCM Consultant.A leading provider of recruitment services, Searchability NS&D, is seeking a highly skilled Senior Oracle HCM Consultant to join their team.As a Senior Oracle HCM Consultant, you will lead a team of consultants in delivering Oracle-based HCM solutions to medium and large enterprise clients.You will be...

  • Lead Technology Implementation Expert

    1 week ago

    Manchester, United Kingdom ECOM Full time £50,000

    Transformative Tech RoleAre you passionate about working with cutting-edge technology and being part of a dynamic team? As a Full Stack Software Engineer, you will be responsible for designing and implementing innovative solutions using C#, .NET Core, TypeScript, React & Next, React Native, AWS, CI/CD, TDD, Pair/Mob Programming. The company offers an...

  • Data Engineering Lead

    4 weeks ago

    Manchester, United Kingdom ODEON Full time

    Job Purpose:The Data Engineering Lead implements the strategy for Data Engineering aligned to the Data Strategy in ODEON Cinemas Group (OCG). This role oversees activities required in the delivery and maintenance of quality data to support our Data Analyst communities. The Data Engineering Lead is responsible for developing, operating, and maintaining data...

  • Data Architect Lead for Large Scale Oracle Implementations

    4 weeks ago

    Manchester, United Kingdom 83zero Full time

    Role OverviewWe are seeking a seasoned Data Architect to lead our team in implementing large-scale Oracle SaaS/PaaS/IaaS solutions. As a key member of our architecture team, you will be responsible for designing and implementing PaaS solutions, with a focus on API/Microservice/Front-end architecture.About the CompanyOur client is a global leader in digital...

  • Technical Implementation Team Lead

    6 months ago

    Manchester, United Kingdom PHMG Careers Full time

    **Role**:Technical Implementation Team Leader (North America) **Location**: Manchester **Hours**:1pm - 10pm** **(in line with North America)*** **Package**:up to £37,000 OTE **Role Summary & Purpose** Is responsible to oversee the progress of the day-to-day operations of their TI team. The Team Leader works to reduce critical backlogs. The role also...

  • Digital Clinical Implementer

    6 months ago

    Manchester, United Kingdom The Christie NHS Foundation Trust Full time

    The overall purpose of the Digital Nurse/AHP Implementer is to support and deliver a patient centric and outcomes based integrated care model for the Trust that is technically and financially sustainable, and to promote the effective use of data, information, knowledge and technology to support and improve health, health research and health-care...

  • Digital Clinical Implementer

    8 months ago

    Manchester, United Kingdom The Christie NHS FT Full time

    DUTIES AND RESPONSIBILITIES Management and Leadership Collaborate with Nursing/AHP Leadership and Nursing/AHP staff at all levels, regarding clinical workflow to ensure successful implementation of technology that benefits patient care and achieves expected outcomes. Partner with Digital, Information Technology, Health Information Systems, medical and...

  • Dynamics Implementation Manager

    2 weeks ago

    Manchester, United Kingdom Crimson Limited Full time

    Senior Project Manager - ERP/Microsoft Dynamics 365We are seeking a highly skilled Senior Project Manager to join our dynamic IT team at Crimson Limited. As a key member of our team, you will be responsible for delivering and implementing Microsoft Dynamics 365 within time and cost constraints.The ideal candidate will have a proven track record in delivering...