Onboarding Specialist

6 months ago

Manchester, United Kingdom Street Group Full time

Manchester (Hybrid, 3 days office-based, 2 days per week working from home) | £25k-30k

Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology.

If you join us, you’ll be helping to improve the property industry for everyone. You will be the go-to for our new clients as they begin their journey with **Street.co.uk**. Constantly going above and beyond for our customers and helping them find their way around the system. This is a fast-paced role where no two days are ever the same - on any given day, you could be onboarding new clients to Street, troubleshooting their queries, or providing best practice guidance.

If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you’d fit right in

**A bit about you**
- You have a background in Estate Agency - Ideally Sales, Property Management and Lettings Accounting
- You are keen to transition into a tech environment that strives to improve the property industry
- You have a strong interest in technology and the enthusiasm to quickly learn new products and features
- You’ll be a self starter who can take initiative when needed
- You’re curious and conscientious, you’ll make it your business to know everything about our product, and have the communication skills to share that knowledge in a way that inspires
- You are passionate about providing an excellent customer experience
- You have excellent written and verbal communication skills (fluency in written and spoken English)
- You're a dependable and motivated, with the ability to work independently and the drive to grow a company that's in an exciting period of rapid growth
- You're highly organised with exceptional attention to detail

**Here’s what you can expect to be working on as a Onboarding Specialist at Street Group**:

- Becoming a product expert on Street.co.uk across the different areas including sales, lettings management and lettings accounting
- Taking ownership and supporting our clients in their migration onto Street.co.uk
- Working with a variety of customers from small independents through to large multi-branch estate agencies
- Obtaining customer feedback and feature requests, ensuring these are communicated appropriately to the development team
- Immersing yourself in the company and building knowledge of our evolving product
- Nurturing excellent client relationships, conducting follow up calls as required

**Who are Street Group?**

We’re an award-winning PropTech business based in Manchester, founded in 2015 by brother and sister duo, Tom & Heather Staff. Most of us have personal experience of how painful moving can be, and Tom and Heather saw an opportunity to change this: utilising technology, as well as our incredibly talented team, to improve the industry for everyone.

Our products, Street.co.uk, Spectre, and Insights form a powerful trio, working harmoniously together to transform an agent’s job. From securing more leads and winning new instructions to streamlining business operations and growing market share, our products are supercharging 1,000s of agencies across the UK.

**Why join Street Group?**:
Hybrid-working - you can work from home 2-3 days per week depending on your team
️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax)
Joining a culture that supports your development and encourages growth
£500 yearly L&D budget for your career development
Your birthday on us - we pay, you stay away
‘Give something back’ - 2 paid days volunteering on us
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Flexible working hours
Joining a new team in an exciting business with huge ambition
Be a part of something bigger - everyone in our team is passionate about improving the entire property industry It's a huge goal, but it motivates us to do better every single day
‍ A chance to work on cutting-edge technology
Comfortable, relaxed office space - office dogs welcome
Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
Company and team off-sites, events and happy hours
Cycle to work scheme
Electric car salary sacrifice scheme
Feel good about sustainability - we're a climate-positive company

**Salary**:
**Interview Process**: 4 stages = Introductory call with one of our Talent team > Take-home task > Hiring Manager Interview > Final interview.

We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know

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