Onboarding Specialist

6 months ago

Manchester, United Kingdom GuestReady Full time

**About Us**:
GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.
- This is flexible work - onboarding visits are paid on a per-job basis._

We are currently hiring Onboarding Specialists who either live in or are able to travel to Manchester:
**Responsibilities**:

- Visit newly acquired properties in order to fully onboard and make the home "GuestReady".
- Take photos throughout the property including all the inventory/amenities.
- Detail and record videos on access and hard-to-use amenities e.g. heating.
- Detailed lists of property layout, amenities, furnishings.
- Writing down any damages, wear and tear, broken amenities e.g. damp, no hot water, broken dishwasher.
- Create a report for the owner with missing items, damages and recommendations to improve the guest experience.
- Setting up keys at nearby stores.
- Ongoing quality checks of the units under management, including furnishing upgrades, cleaning and maintenance checks, with formal reports after each visit.

**Requirements**:

- A presentable and friendly person, ideally having experience working in customer service/ hospitality as you will have to interact with owners.
- Reliable and trustworthy as you will be carrying keys to our homes.
- Able to explain how to use appliances and heating in the home.
- Able to troubleshoot appliances and heating or hot water if there are minor problems.
- Flexible working hours.
- A keen eye for detail is crucial.
- Ability to write very detailed instructions.
- Self-driven, self-motivated, proactive.
- Ability to prioritise, structure and solve problems.
- Basic understanding of maintenance and property damage.
- Fluency in English is essential, with excellent verbal and written skills.
- Understand the value of customer satisfaction and put it at the heart of your work.
- Ability to travel multiple times a week within London.
- Confident being in the field.
- Experience within property management or interior design is desirable

**Details**:

- You will receive training documents as well as 2 paid training days with our Onboarding Field Specialist.
- This job will suit freelance workers or uni students who have flexible schedules and want to earn some extra money.
- Rates: £50- £85 per visit.
- Onboarding visits, on average, take between 2-4hrs from arriving at the property.
- Travel cost is **NOT **included in the position.

Please send us a brief response outlining your interest, your availability (and other commitments), and what makes you suitable for the role

**Job Types**: Part-time, Freelance.
Schedule: Monday to Friday.
- a lot of things can be learned through experience, and skills can be transferable. Let's work together to fill the gaps

**Diversity and Inclusion**:

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