Customer Success Onboarding Specialist
1 month ago
People Mission
“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”
About the Company:
Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated workflow.
We have a truly global reach; our products are used in over 90 different countries around the world making us the leading digital cinema solution provider and our customers include the major Hollywood and independent film studios and the largest cinema operators.
If you’ve ever been to the cinema, chances are Unique X helped put that content and the movie on the screen.
Team and Job Purpose
We work collaboratively to develop our products by encouraging employees to share their ideas. We value each person’s talent and the contributions they bring to the organisation, giving them the motivation and tools to successfully achieve their goals.
As a Customer Success Manager – Onboarding Specialist, you will be the primary point of contact for clients during their onboarding journey, ensuring a smooth and efficient transition to our platform. With your strong technical understanding of cloud computing, networking, and software development, you will bridge the gap between our technical teams and clients, facilitating seamless integrations and fostering long-term relationships.
Duties and Responsibilities
- Serve as the primary point of contact for new clients during the onboarding process.
- Develop and execute customized onboarding plans tailored to each client's technical environment.
- Provide technical guidance and support on cloud computing, networking, and software integration aspects.
- Collaborate with internal teams (Sales, Product, IT, Support) to ensure a unified and seamless onboarding experience.
- Build and maintain strong client relationships to promote customer retention and loyalty.
- Monitor client progress, usage data, and provide proactive solutions to potential issues.
- Conduct training sessions and workshops to educate clients on our products and services.
- Document client requirements, feedback, and technical issues, and communicate them to relevant teams.
- Advocate for client needs and contribute to product improvements based on client feedback.
- Ensure both the company and clients adhere to contract terms.
- Occasional domestic and international travel to client sites for onboarding and training purposes.
Who we think will be a great fit
At Unique X, we value identifying and developing new talent. The ideal candidate will have at least 3 years of experience in a relevant role, particularly in customer success and onboarding within a technical environment. You should be adept at building rapport with decision-makers, possess strong customer service skills, and work effectively across teams. A proactive approach to improving service quality, the ability to handle pressure in a fast-paced environment, and a strong technical background in cloud computing, networking, and software development are essential. If you are an excellent communicator with a passion for technology and customer success, we encourage you to apply.
Essential Skills
- Minimum 3 years’ experience as a Customer Success Manager or similar role focusing on onboarding.
- Experience with SaaS platforms and services.
- Strong technical understanding of cloud computing, networking, and software development principles.
- Proven ability to manage complex technical onboarding processes.
- Quick learner with the ability to adapt to new technologies and software.
- Excellent communication skills, both written and verbal, with exemplary English proficiency.
- Strong documentation skills, including drafting user guides and technical documentation.
- Effective training and presentation skills.
- Analytical mindset with the ability to understand and address client technical workflows and requirements.
- Ability to work collaboratively with cross-functional teams.
Desirable Skills
- Additional language skills or experience working with international clients and cultures.
- Familiarity with digital cinema technologies and the industry.
We offer exciting benefits such as:
- Looking to take a certification course or embark on a learning activity? We will support you where we can
- 20 days annual leave increasing to 24 days based on length of service
- A day off to celebrate your birthday
- Meet and have fun with your colleagues at team events.
- Hybrid working to support your working preferences.
- Is your hometown too small for you? You have the opportunity to work from another location.
- Want to work with your friends or the techie people you know? We have a referral program to help you with that.
As a company, we are required to complete criminal record checks on our employees e.g. DBS (Disclosure Barring Service or relevant check-in our other locations e.g. Lithuania/USA)
-
Customer Success Executive
2 weeks ago
Manchester, UK, Greater Manchester, United Kingdom Morgan King Professional Services Full timeCustomer Success ExecutiveOur client:"We are a business intelligence platform that empowers companies to harness data to drive revenue, mitigate financial risks, and streamline compliance processes. Since 2012, we’ve supported businesses of all sizes, helping thousands thrive. Our mission is to become the UK’s leading provider of business data...
-
Client Success Manager
1 month ago
Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...
-
Customer Success Specialist
1 month ago
Manchester, UK, Greater Manchester, United Kingdom psd group Full timeCustomer Success Specialist Summary Location: Manchester AirportDay Rate: Negotiable (INSIDE IR35)Duration: 6 MonthsAvailability: ASAPAbout the ClientMy client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.They are...
-
Payroll Onboarding Consultant
1 month ago
Manchester, UK, Greater Manchester, United Kingdom BrightHR Full timePayroll Onboarding ConsultantJob PurposeYour new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring our payroll customers have a seamless transition from their current payroll provider, when going live with BrightHR Payroll. You will be their dedicated point of contact throughout the process, aiding them when...
-
Customer Success Manager
1 week ago
Manchester,, Greater Manchester, United Kingdom Nobul Resourcing Solutions Full timeCustomer Success Manager - Up to £40,000 Basic + OTC - Cyber Security/SaaSAn industry leader in reliable, scalable, and user-friendly data protection solutions seeks a dedicated Customer Success Manager to join our vibrant team. Our products have been safeguarding data across the globe, and we continue to build on the solid foundation laid by our flagship...
-
Customer Experience Specialist
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Manchester, UK.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide accurate product and service information to customers.Resolve customer issues efficiently and escalate when necessary.Process customer...
-
Import Customer Success Manager
2 months ago
Manchester, UK, Greater Manchester, United Kingdom Ligentia Full timeDue to internal progression we have an opening to join our growing Import team in Manchester. This crucial role involves coordinating the movement of import ocean shipments from beginning to end, including customs clearances support and deliveries. You will also be responsible for developing strong relationships with our customers, ensuring their needs are...
-
Client Relationship Manager
2 months ago
Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for...
-
Customer Relationship Management Specialist
1 month ago
Manchester,, Greater Manchester, United Kingdom Forward Role Recruitment Full timeCRM Specialist Retail Up to £35,000Hybrid working – 2 days in the office and 3 remote Bolton Fantastic benefits including unlimited holidaysForward Role are working with an established, family owned, global retailer to recruit a CRM Specialist.This business has an unrivalled company culture, here’s some of the reasons why…“Retails #1 Best Company To...
-
Customer Care Professional
2 weeks ago
Manchester,, Greater Manchester, United Kingdom InterQuest Group Full timeCustomer Care AgentLocation: Manchester Airport Contract Type: Permanent Salary: £29,000 pro rata Shift Pattern: 4 days on, 4 days off (Shift starts at 3am and ends at 2pm)Project & role summary:Exciting Opportunity: Join a high-profile project at Manchester Airport, where terminal two has recently undergone a major revamp! These roles are all about...
-
Sales and Customer Service
2 months ago
Manchester, M1, Manchester, United Kingdom Inc Recruitment Ltd Full timeAre you looking for a new career in sales and customer service?Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and...
-
Customer Service Specialist
3 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £30,000Be Part of Our Dynamic Retail Team in ManchesterWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Manchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet...
-
Digital Sales Specialist
2 months ago
Manchester,, Greater Manchester, United Kingdom Chess Full timeWe’re looking for an experienced Digital Sales Specialist to join our growing Enterprise Sales team.Reporting into the Consultant Team Leader the Digital Sales Specialist will be focused on growing our base of customers by hunting new customer opportunities, and selling our digital products and services into our existing customer base.“a great place to...
-
Service Delivery Specialist
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Manchester, we're seeking a Service Delivery Specialist to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Responsibilities:Engage with customers, providing service...
-
Student Success Tutor
2 months ago
Manchester, UK, Greater Manchester, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of London Job Title: Student Success TutorEmployment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This...
-
Transportation Specialist
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Transportation Specialist to join our logistics team in Manchester, United Kingdom. As a key member of our team, you will be responsible for ensuring timely and safe delivery of goods to customers, maintaining excellent service, and adhering to delivery schedules.Key Responsibilities:Drive and deliver goods to customers, ensuring...
-
Customer Service Representative
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to join our team at beBee Professionals in Manchester. As a key member of our operational team, you will be responsible for delivering excellent customer service and contributing to our operational success.Key Responsibilities:Engage with customers, providing service and support.Participate in all aspects of...
-
Customer Service Representative
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals in Manchester, we're seeking a Customer Service Representative to provide exceptional service and support to our customers. Key responsibilities include engaging with customers, participating in operational workflow, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or...
-
Delivery Operations Specialist
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a skilled Delivery Operations Specialist to join our logistics team in Manchester, United Kingdom. The successful candidate will be responsible for ensuring the timely and safe delivery of goods to customers, adhering to delivery schedules, and maintaining excellent service.Key Responsibilities:Drive and deliver goods to...
-
Technical Services Coordinator
3 weeks ago
Greater Manchester, UK, Greater Manchester, United Kingdom TWX Full timeTWX have partnered with a Cyber Security technology and service provider headquartered in Gloucestershire. They are looking to add a Technical Services Coordinator to their current team, with the primary aim being to manage and support the transition from sale to implementation.Acting as the bridge between sales and service teams, you’ll manage delivery...