Customer Success Specialist
2 weeks ago
Customer Success Specialist
Summary
Location: Manchester Airport
Day Rate: Negotiable (INSIDE IR35)
Duration: 6 Months
Availability: ASAP
About the Client
My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft and governments. Their technology powers more seamless, safe and sustainable air travel.
They are looking to hire a Service Delivery Coordinator on an initial 6-month contract, with a view to convert to a permanent role.
About the Role
Reporting to the Service Delivery Manager you will be responsible for supporting the endto-end service delivery process to meet and exceed customer expectations.
As a Senior Associate Customer Success Specialist your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle.
A key aspect of the role would be to form a relationship of trust with customers, anticipate needs, and act with agility and flexibility in the face of any situation that may arise.
Key Duties
• Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations.
• Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary.
• Client Interaction: Maintain regular communication with clients and address concerns with support.
• Documentation and Reporting: Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes.
• Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication.
• Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle.
• Asset Management: overseeing the lifecycle of IT assets.
What we are looking for
Experience:
• Experience: 1-2 years of experience in an IT operations/service delivery role.
• Technical Knowledge: Basic understanding of IT service management principles and ITIL processes.
• Communication Skills: Excellent verbal and written communication skills, with the ability to work effectively with clients and cross-functional teams.
• Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to addressing issues.
• Organizational Skills: Good attention to detail and ability to manage multiple tasks effectively.
• Customer Centric: Passionate about delivering high-quality service and creating positive customer experiences.
Preferred Skills:
• Familiarity with service management tools (e.g., ServiceNow, Jira, Zendesk).
• A good understanding of SLA/KPI tracking and reporting.
• Knowledge of ITIL framework or IT service management certification (e.g., ITIL Foundation)
• Able to work onsite 5 days a week.
•Good excel skills
Desired skills but not essential:
• Knowledge of the Airline industry
• Knowledge of Service Now
Candidates must be willing to work 5 days per week on site at Manchester Airport
-
Client Success Manager
2 weeks ago
Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Success Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for c.25...
-
Customer Success Onboarding Specialist
6 days ago
Manchester,, Greater Manchester, United Kingdom Unique X Full timePeople Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the Company: Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...
-
Import Customer Success Manager
4 weeks ago
Manchester, UK, Greater Manchester, United Kingdom Ligentia Full timeDue to internal progression we have an opening to join our growing Import team in Manchester. This crucial role involves coordinating the movement of import ocean shipments from beginning to end, including customs clearances support and deliveries. You will also be responsible for developing strong relationships with our customers, ensuring their needs are...
-
Customer Success Manager
2 months ago
Manchester,, Greater Manchester, United Kingdom Unique X Full timePeople Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the CompanyUnique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...
-
Student Success Tutor
4 weeks ago
Manchester, UK, Greater Manchester, United Kingdom Elizabeth School of London Full timeCompany: Elizabeth School of London Job Title: Student Success TutorEmployment Type: Full-time (Monday to Friday) Salary: Up to £30,000 annuallyLocation: ON-SITE, Manchester, UKAbout the Role:The Student Success Tutors will primarily focus on student retention and satisfaction by offering outstanding first-hand support for their academic needs. This...
-
Customer Experience Specialist
4 weeks ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Manchester, UK.Key Responsibilities:Respond to customer inquiries via phone, email, and chat.Provide accurate product and service information to customers.Resolve customer issues efficiently and escalate when necessary.Process customer...
-
Apparel Graphic Designer-Mens,Womens, Kidswear
4 weeks ago
Manchester,, Greater Manchester, United Kingdom Success Talent Full timeApparel Graphic Designer-Mens,Womens,Kidswear ManchesterPermanentA leading high street fashion retailer is seeking an Apparel Graphic Designer to join their team. The ideal candidate will have a minimum of 2 years’ experience in the High Street fashion industry, specializing in apparel graphics. Proficiency in Adobe Creative Suite is essential for creating...
-
Customer Success Manager
3 weeks ago
Manchester,, Greater Manchester, United Kingdom Unique X Full timePeople Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the CompanyUnique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...
-
Client Relationship Manager
3 weeks ago
Manchester,, Greater Manchester, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeThe Company:B2B Demand Generation agency working with tech businesses across the UK,Highly invested and involved founders looking to drive success across the business.The Opportunity:Join as the first Client Relationship Manager! A brand new, strategic role working to drive client engagement, satisfaction, retention and growth.As the client key contact for...
-
Customer Relationship Management Specialist
2 weeks ago
Manchester,, Greater Manchester, United Kingdom Forward Role Recruitment Full timeCRM Specialist Retail Up to £35,000Hybrid working – 2 days in the office and 3 remote Bolton Fantastic benefits including unlimited holidaysForward Role are working with an established, family owned, global retailer to recruit a CRM Specialist.This business has an unrivalled company culture, here’s some of the reasons why…“Retails #1 Best Company To...
-
Sales & Marketing Specialist
3 days ago
Manchester, UK, Greater Manchester, United Kingdom River Part timeAre you looking for something in the run up to Christmas?Are you looking for no experience required and full training provided?FULL TIME 9AM-5PM MONDAY TO FRIDAYPART TIME - 9AM-5PM MINIMUM OF 3 DAYS PER WEEK( optional Saturday ) At River, we are passionate about creating exceptional experiences for our customers and clients through direct marketing, and we...
-
Product Specialist
3 weeks ago
Manchester, UK, Greater Manchester, United Kingdom BMS Performance Full time· Unique, innovative oncology devices· Exciting times, continually growing European organisation· Solutions with genuine patient and NHS benefits· Exciting career and earning prospects· Rewarding, interesting healthcare sales role THE ROLE: As Product Specialist you will be managing, winning and growing key relationships within mostly NHS hospitals and...
-
Customer Service Team Manager
2 weeks ago
Manchester, UK, Greater Manchester, United Kingdom Zuto Full timeCustomer Service Team Manager Salary - £32,000Role is available in both our Manchester and Macclesfield option + hybrid working Why Zuto?Join our team of passionate Zutonites and help transform the car finance experience with simplicity and integrity.Our journey began in 2006, and we're thrilled to have achieved significant milestones along the way....
-
Customer Service Planner
3 months ago
Manchester, UK, Greater Manchester, United Kingdom Johnson Controls International Full timeWhat you will do The Customer Service Coordinator will support the installation team by planning and tracking installations and optimizing the utilization of available labour resource. They will be involved in the procurement of equipment in an effective manner to meet customer requirements. The successful candidate will coordinate the end-to-end delivery of...
-
Marketing Automation Specialist
3 weeks ago
Manchester, UK, Greater Manchester, United Kingdom BMS Performance Full timeEstablished in 2015. Our client who are part of a significant company group who have successful operations across the UK, Ireland, Canada, New Zealand and Australia and are trusted by over 100,000 businesses worldwide. This company are the Number 1 HR Software provider in the market - transforming how small businesses manage and streamline all HR tasks -...
-
Sales Specialist
2 weeks ago
Manchester, UK, Greater Manchester, United Kingdom BMS Performance Full timeSales Specialist – Enteral feeding devices and consumablesNorth WestMedicalSalary £38,000 to £45,000 basic, £20,000+ uncapped bonusEnteral feeding devices and consumables sales opportunityPrivately owned, continually growing organisationNorth West medical sales opportunityAttractive and realistic career and earning potentialHospital sales experience...
-
Sales and Customer Service
1 month ago
Manchester, M1, Manchester, United Kingdom Inc Recruitment Ltd Full timeAre you looking for a new career in sales and customer service?Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and...
-
Customer Service Specialist
2 months ago
Manchester, Manchester, United Kingdom beBee Professionals Full time £20,000 - £30,000Be Part of Our Dynamic Retail Team in ManchesterWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Manchester, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Customer Service: Greet...
-
Dealership Customer Specialist
2 months ago
Greater Manchester, Greater Manchester, United Kingdom RECRUITMENTREVOLUTION.COM Full timeThis is an excellent opportunity for someone with a ‘can-do’ attitude and excellent customer-centric energy to join our team. You may already have retail or hospitality experience or just love looking after customers. Either way, we want to hear from you! Role Info: Vehicle Handover Customer Specialist Stockport £24,903.32 Plus Monthly Bonus £400 (OTE...
-
Customer Liaison Officer
3 weeks ago
Greater Manchester, UK, Greater Manchester, United Kingdom Fortem Solutions Full timeThe RoleDue to our continued success here at Fortem, we are excited to announce an opportunity for an experienced Customer Liaison Officer to become a pivotal part of our Oldham operations. This is a full time role with travel across the Greater Manchester area.This role is perfect for someone who is passionate about enhancing customer and client...