Customer Onboarding Specialist

6 months ago

Manchester, United Kingdom Octopus Energy Group Full time

We have an exciting opportunity to join our amazing team, based in Manchester, in the role of Inbound Brand Ambassador. We need enthusiastic, dedicated people to contribute to the growth of Octopus Energy. You must be an excellent communicator and have top-quality people skills.

You must be comfortable presenting products and services over the phone as well as confidently dealing with customer queries and objections. Your main goal as an Inbound Brand Ambassador is to help prospective customers by offering fantastic service with factual information about our offerings and the industry.

As an Inbound Brand Ambassador, you will be the first point of contact from Octopus that our potential customers reach out to and, as such, you will be responsible for ensuring you promote the absolute very best of Octopus Energy while always being informative, friendly and acting in the customer's best interests.

**What you'll do**:

- Lots of prospective new customers who are looking to join Octopus Energy will be calling and you will be the first point of contact.
- Speak with potential or existing customers to inform them about our products and services in a friendly manner.
- Customer service is at the heart of everything we do, so you’ll be super friendly and dedicated to finding out exactly how you can help the customer with the skillset you'll acquire.
- Be comfortable answering enquiries in volume - you're taking each customer on a journey of discovery.
- Onboard customers by assisting them to select the best tariff to suit their needs - you'll become an Octopus product guru

**What you'll need**:

- Previous experience working in fast-paced customer service, operations or telesales environments would be advantageous.
- Clear communicator with a focus on listening and acute attention to detail.
- Honest, focused, and committed to delivering the highest levels of customer service.
- Adaptable personal style, able to receive constructive feedback on standards of performance - a willingness to always learn and grow
- To be a quick learner due to exposure to different areas
- Be open for a challenge - not all customers that come through are new customers and you may need to support some of our existing customers with their accounts.

**Why else you'll love it here**:

- Octopus Energy is a **unique culture**. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
- Visit our UK perks hub - Octopus Employee Benefits

**If this sounds like you then we'd love to hear from you.
- Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. _**_Need any specific accommodations? _**_Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic_

  • Customer Success Onboarding Specialist

    2 weeks ago

    Manchester, United Kingdom Unique X Full time

    People Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the Company: Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...

  • Payroll Onboarding Specialist

    1 month ago

    Manchester, United Kingdom Page Personnel Sales Full time

    Job Description:Page Personnel Sales is seeking a skilled Payroll Onboarding Specialist to join their team in Central Manchester. As a Payroll Onboarding Specialist, you will be responsible for effectively planning and executing customer onboarding projects for payroll in a timely manner.Key Responsibilities:To take a trusted and documented approach to...

  • Customer Success Onboarding Specialist

    3 weeks ago

    Manchester,, Greater Manchester, United Kingdom Unique X Full time

    People Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the Company: Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...

  • Customer Success Onboarding Specialist

    2 weeks ago

    Manchester, United Kingdom Unique X Full time

    People Mission“DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.”About the Company: Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a single, automated...

  • Customer Success Onboarding Specialist

    2 weeks ago

    Manchester, United Kingdom Unique X Full time

    Job Description People Mission “DEVELOPING PIONEERS IN THE DIGITAL CINEMA SPACE to creatively and collaboratively transform the cinema industry.” About the Company: Unique X delivers innovative, autonomous software solutions and content services to cinemas worldwide as we draw all elements of cinema operations and content services together into a...

  • Onboarding Specialist

    6 months ago

    Manchester, United Kingdom Dupoin UK Ltd Full time

    **About Us** Dupoin UK Ltd is a UK-based FX/CFD broker headquartered in Manchester. It is a global financial technology company that aims to lead the global FX industry with transparent, fair, precise, and consistent trade execution. We are recruiting for an **Onboarding Specialist **to join our company headquartered in Manchester City Centre. **About the...

  • Client Onboarding Specialist

    5 months ago

    Manchester, United Kingdom Mirrorweb Full time

    **MirrorWeb is the world’s leading web archiving service provider. You’ll be helping us grow whilst we help you grow.** This vibrant, close-cultured company, headquartered in Spinningfields, Manchester, has recently branched into new offices in Austin, USA. We have acquired over 400 clients over 12 months, thanks to our internally developed,...

  • Senior Payroll Onboarding Specialist

    1 week ago

    Manchester, United Kingdom BrightHR Full time

    We are seeking a highly skilled and experienced Senior Payroll Onboarding Specialist to join our team at BrightHR. This is a unique opportunity to work with a leading software provider in the HR, health & safety, and legal industries.Job SummaryThe successful candidate will be responsible for ensuring a seamless onboarding experience for our payroll...

  • Relocation Expert

    3 days ago

    Manchester, United Kingdom Cloud Imperium Games Limited Full time

    About the RoleCIG is seeking a highly skilled Relocation Expert - Onboarding Specialist to join its Talent Acquisition team. The successful candidate will be responsible for coordinating relocation services for new employees, including finding temporary and permanent accommodation, managing moving assistance, and providing support during the onboarding...

  • Onboarding Specialist

    5 months ago

    Manchester, United Kingdom Street Group Full time

    Manchester (Hybrid, 3 days office-based, 2 days per week working from home) | £25k-30k Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for...

  • Onboarding Lead

    6 months ago

    Manchester, United Kingdom InterQuest Group Full time

    Our client who offers finance to customers who are not accepted by the mainstream lenders and has built up a reputation for providing a strong product range are recruiting a Customer Onboarding Manager to based from their office in Central Manchester, where there is a hybrid working policy in place. The role will pay a competitive salary and comes with a...

  • Fintech Onboarding Training Specialist

    1 week ago

    Manchester, United Kingdom NatWest Group Full time

    About the RoleAs a Senior Onboarding Training Analyst at NatWest Group, you will play a critical role in developing and delivering exceptional financial crime and onboarding training. This is an exciting opportunity to support the growth of our onboarding operation at a scaling fintech.We are seeking an experienced professional with a strong background in...

  • Digital Onboarding Specialist

    1 week ago

    Manchester, United Kingdom BNY Full time

    About the RoleThe Digital Onboarding Specialist, Enterprise Solutions will be responsible for providing clients with a seamless onboarding experience through the Enterprise Onboarding Platform. This role will involve partnering with cross-functional teams to ensure timely and efficient onboarding of new business initiatives.In this position, you...

  • Payroll Onboarding Specialist

    1 month ago

    Manchester, United Kingdom Portfolio Payroll Limited Full time

    Portfolio Payroll Limited is seeking a skilled Payroll Onboarding Specialist to join their team in Manchester. The ideal candidate will have experience in implementing payroll software and supporting clients throughout the rollout process.The successful candidate will be responsible for:Rolling out the new payroll software to clientsSupporting clients...

  • Onboarding Specialist

    6 months ago

    Manchester, United Kingdom GuestReady Full time

    **About Us**: GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we're growing fast. Launched in 2016, with over 3.3 million guest nights...

  • New Business Onboarding Specialist

    4 weeks ago

    Manchester, United Kingdom A.FORE AND SON LIMITED Full time

    Job Title: New Business Onboarding SpecialistJob Summary:We are seeking a highly organized and detail-oriented New Business Onboarding Specialist to join our team at A.F. Blakemore & Son Ltd. As a key member of our Blakemore Trade Partners division, you will be responsible for ensuring a seamless onboarding experience for newly recruited SPAR retailers.Key...

  • Onboarding / Implementation Specialist

    2 months ago

    Manchester, United Kingdom Baselinker Full time

    Base.com is a leading e-commerce operating system trusted by 27,000+ companies worldwide. It centralises the management of orders, warehouses, and products, automating repetitive tasks like order updates, invoicing, and shipping. With over 1,000 integrations across marketplaces, store platforms, carriers, and business apps, Base.com streamlines operations....

  • Payroll Onboarding Consultant

    4 weeks ago

    Manchester, United Kingdom BrightHR Full time

    Payroll Onboarding Consultant Job Purpose Your new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring our payroll customers have a seamless transition from their current payroll provider, when going live with BrightHR Payroll. You will be their dedicated point of contact throughout the process, aiding them...

  • Payroll Onboarding Consultant

    4 weeks ago

    Manchester, United Kingdom BrightHR Full time

    Payroll Onboarding ConsultantJob PurposeYour new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring our payroll customers have a seamless transition from their current payroll provider, when going live with BrightHR Payroll. You will be their dedicated point of contact throughout the process, aiding them when...

  • Payroll Onboarding Consultant

    4 weeks ago

    Manchester, United Kingdom BrightHR Full time

    Payroll Onboarding ConsultantJob PurposeYour new role as a Payroll Onboarding Consultant will see that you take on the responsibility of ensuring our payroll customers have a seamless transition from their current payroll provider, when going live with BrightHR Payroll. You will be their dedicated point of contact throughout the process, aiding them when...