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Front Desk Administrator

2 months ago


Epping, Essex, United Kingdom Primary Care Careers Full time

About the Role

Primary Care Careers is seeking a highly skilled and organized Receptionist / Care Navigator to join our front-of-house team. As a Receptionist / Care Navigator, you will play a vital role in ensuring the smooth operation of our medical center, providing exceptional patient care and support.

Key Responsibilities

  • Greet and direct patients in a polite and courteous manner.
  • Manage appointment bookings, ensuring timely and efficient scheduling.
  • Process prescriptions, letters, and other documents with accuracy and attention to detail.
  • Handle patient inquiries and concerns in a professional and empathetic manner.
  • Support the on-duty team and contribute to a positive and productive work environment.
  • Answer phone calls and respond to patient requests in a timely and efficient manner.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Strong organizational and administrative skills.
  • Experience working in a medical or healthcare setting is desirable.
  • Flexibility to work additional or alternative hours as needed.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.