Front Desk Coordinator

2 months ago

Epping, Essex, United Kingdom The Limes Medical Centre Full time
About the Role

The Limes Medical Centre is seeking a highly organized and customer-focused Front Desk Coordinator to join our front-of-house team. We have two part-time vacancies available, with varying schedules to ensure our patients receive exceptional service.

Key Responsibilities:
  • Greet and direct patients in a professional and courteous manner.
  • Manage appointment bookings, ensuring seamless communication with patients and healthcare providers.
  • Process prescriptions, letters, and other documents with accuracy and efficiency.
  • Respond to patient inquiries, resolve issues, and provide clear information about practice procedures.
  • Register new patients and maintain accurate health records.
  • Support our on-duty team and contribute to a positive, patient-centered environment.
  • Answer phone calls promptly and professionally.
Requirements:
  • Excellent communication and interpersonal skills, with a clear and polite telephone manner.
  • Ability to work in a confidential and discreet manner, respecting patients' privacy at all times.
  • Experience working with the general public, demonstrating empathy and sensitivity in challenging situations.
  • Confidence in working as part of a team and ability to think critically and solve problems.
  • Strong IT and administrative skills, with proficiency in relevant software and systems.
  • Previous medical or healthcare experience is desirable, but not required.
About Us

The Limes Medical Centre is a friendly and supportive practice serving approximately 20,000 patients across four sites. We are a training practice and an active member of our local Primary Care Network. We offer a range of benefits, including the NHS Pension Scheme, health service discounts, and enhanced maternity terms.

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