Accounts Receivable Coordinator

22 hours ago


Woking, Surrey, United Kingdom Page Personnel Finance Full time
Accounts Receivable Administrator

We are seeking an experienced Accounts Receivable Administrator to join our team at Page Personnel Finance in Woking.

Key Responsibilities:
  • Liaise with property agents, concierge services, and third-party intermediaries to resolve enquiries about energy metering, billing, and payments.
  • Handle new account enquiries, provide assistance in setting up new supply contracts, and establish direct debit payments.
  • Open new customer accounts, close customer accounts, and produce final bills.
  • Reconcile meter and consumption data for customer supplies and resolve discrepancies before bill runs.
  • Manage billing and collections activities, including setting payment plans and Direct Debit reviews.
  • Assist in resolving customer queries and complaints related to energy supply, bills, and charges.
  • Action 'Change of Tenancy' processes for outgoing and incoming domestic energy customers.
  • Set up new commercial customer accounts, ensure price tariff data is correctly uploaded, and collect and report sales ledger invoicing and payments.
  • Identify accounts at risk of bad debt and escalate to management.
  • Provide account reconciliations and breakdowns, and handle credit notes for adjustments to customer bills.
  • Maintain and update accurate customer records in compliance with data security standards.
  • Support process analysis and identify key areas for improvement.
  • Collaborate with cross-functional teams to implement changes.
Requirements:
  • Experience in accounts receivable, energy supply, or a related field.
  • Ability to work on short notice.
  • Strong communication and problem-solving skills.
  • Proficiency in data handling and record keeping.
  • Knowledge of industry-defined consumer protection and company standards.
What We Offer:
  • Salary: £30,000 - £35,000.
  • Hybrid role with a mix of office and remote work.


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