Night Manager
5 hours ago
Dorsett City London is a stylish and contemporary hotel that offers a unique experience for guests. As a Night Manager, you will be responsible for ensuring that our guests receive a warm and welcoming experience.
Key Responsibilities:
- Consider guest experience and satisfaction in everything you and the team do to deliver an outstanding experience.
- Ensure guests are met professionally while maintaining standards of reception operations at all times.
- Perform reception and concierge duties after the day shift has finished.
- Ensure the successful and precise completion of the night audit and all requested reports.
- Prepare all financial and operations reports as stated in procedures with a detailed eye and extreme accuracy.
- Assist with all hotel operations including other departments whenever required.
- Manage and monitor activities of the team working at night, ensuring adherence to the standards of excellence and company procedures.
- Maintain high morale and productivity of the team as well as good cooperation and communication between departments.
- Manage all manpower during shifts to maximise efficiency and ensure all duties are completed timely.
- Ensure compliance with all Dorsett financial, privacy, data security, and health & safety procedures.
Requirements:
- Knowledge of Opera PMS Systems.
- Experience in a similar environment.
- Eager to learn.
- Flexible with working shift pattern requirements.
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