Night Manager

5 hours ago


London, Greater London, United Kingdom Dorset Square Hotel Full time

Role Overview

We are seeking a highly skilled and experienced Night Manager to join our team at the Dorset Square Hotel. As a Night Manager, you will be responsible for overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments.

Key Responsibilities

  • Serve as the liaison between the General Manager, guests, and the operational team
  • Constantly monitor and uphold our high service standards
  • Ensure the security of the hotel throughout the night
  • Conduct regular health and safety checks
  • Deliver and maintain exceptional levels of customer service
  • Establish and nurture strong, professional relationships with guests
  • Manage and respond to any incidents or accidents involving guests or team members
  • Provide operational support to all departments as needed
  • Run night audits and produce nightly reports for senior managers

Requirements

  • Previous experience as a Night Manager or Head of Department in a 5-star hotel
  • Excellent communication and interpersonal skills
  • Exceptional attention to detail and a drive to maintain high standards
  • Strong leadership and motivational abilities
  • Resilience and a proactive approach to problem-solving
  • Familiarity with Micros and Opera systems is desirable

What We Offer

  • Competitive salary and benefits package
  • Access to Wagestream, our financial wellbeing app
  • Health cash plan
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants
  • Generous 30% discount off food and drinks at our restaurants and bars
  • Complimentary meals on shift
  • Referral bonus scheme
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks

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