Night Manager
5 hours ago
Role Overview
We are seeking a highly skilled and experienced Night Manager to join our team at the Dorset Square Hotel. As a Night Manager, you will be responsible for overseeing the hotel's overnight operations, ensuring the highest standards are maintained across all departments.
Key Responsibilities
- Serve as the liaison between the General Manager, guests, and the operational team
- Constantly monitor and uphold our high service standards
- Ensure the security of the hotel throughout the night
- Conduct regular health and safety checks
- Deliver and maintain exceptional levels of customer service
- Establish and nurture strong, professional relationships with guests
- Manage and respond to any incidents or accidents involving guests or team members
- Provide operational support to all departments as needed
- Run night audits and produce nightly reports for senior managers
Requirements
- Previous experience as a Night Manager or Head of Department in a 5-star hotel
- Excellent communication and interpersonal skills
- Exceptional attention to detail and a drive to maintain high standards
- Strong leadership and motivational abilities
- Resilience and a proactive approach to problem-solving
- Familiarity with Micros and Opera systems is desirable
What We Offer
- Competitive salary and benefits package
- Access to Wagestream, our financial wellbeing app
- Health cash plan
- Discounted cinema tickets, gym membership, travel, retailers, and restaurants
- Generous 30% discount off food and drinks at our restaurants and bars
- Complimentary meals on shift
- Referral bonus scheme
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
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