2nd Line IT Support Position UK

7 days ago


Edinburgh, Edinburgh, United Kingdom Laraveldaily Full time

About the Role

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We are seeking a highly skilled 2nd Line IT Support Engineer to join our team in Scotland. As a key member of our IT department, you will be responsible for providing proactive support to our clients, ensuring their IT needs are met efficiently and effectively.

Key Responsibilities

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Provide 1st and 2nd line support to resolve customer issues

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Work closely with clients to understand their requirements and deliver solutions that meet their needs

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Assist with LAN/WAN, computer repair, software issues, networks, virus protection, Wi-Fi etc.

Requirements

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To be successful in this role, you will require:

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  • ">
  • Proven experience in IT support">
  • Experience in virtualisation, backup, MS Exchange, AD and O365, virtual environment, networks and storage">
  • Experience on firewalls">
  • Good communication skills and ability to give advice to non-technical customers">
  • Great problem-solving skills">

What We Offer

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We offer a competitive salary of £32,000 - £35,000 per annum, plus a range of benefits including 20 days holiday + public holidays, pension, private medical insurance, mobile phone allowance, travel expenses, and variety of team events.

Join Our Team

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This is an exciting opportunity to join Laraveldaily as a 2nd Line IT Support Engineer. All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.



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