IT Support Specialist

1 month ago


Edinburgh, Edinburgh, United Kingdom Shepherd and Wedderburn LLP Full time

We are seeking a skilled IT Support Specialist to join our Service Desk team at Shepherd and Wedderburn LLP.

The successful candidate will be responsible for providing first, second, and third line support to our users, as well as contributing to the development and documentation of IT procedures and processes.

Key Responsibilities:

  • To test, commission, and install new software, hardware, and IT systems.
  • To provide 2nd line application, OS, and hardware support for internal and remote workers.

Requirements:

  • Experience of OS and application deployment.
  • Strong technical support capability covering Windows 10, MS Office, Active Directory, MS Exchange, and iOS configuration.
  • Service Desk experience providing support to a multi-site organisation.

About the Role:

This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality IT support services.

What We Offer:

At Shepherd and Wedderburn LLP, we strive to provide a supportive, inclusive, and high-performance working environment, where everyone feels they belong.


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