Front of House Representative

5 days ago

London, Greater London, United Kingdom Trenches Boxing Club Full time
Job Title: Front of House Representative

About Trenches Boxing Club

Trenches Boxing Club is a newly launched, boutique, high-end boxing gym offering a premium fitness experience. Our gym combines luxury with cutting-edge facilities and expert coaching to create a welcoming environment for fitness enthusiasts of all levels.

Job Overview

As the Front of House Representative, you will be the first point of contact for our clients and play a key role in shaping their experience at our gym. You will be responsible for creating a friendly and professional atmosphere, assisting members with their needs, and ensuring smooth day-to-day operations.

Key Responsibilities

  • Client Greeting and Support
    • Greet and welcome all members and guests with a warm and professional attitude.
    • Assist clients with bookings, class scheduling, and memberships, ensuring all information is accurate and up-to-date.
  • Front Desk Operations
    • Handle payments and process transactions, including memberships, class purchases, and retail sales.
    • Maintain the cleanliness and organisation of the front desk and lounge areas to uphold our high standards.
  • Client Communication
    • Ensure clients are familiar with gym policies, facilities, and class offerings.
    • Address any member concerns or issues promptly and escalate when necessary.
  • Team Collaboration
    • Support the team in organising special events, workshops, and private training sessions.
    • Collaborate with management to improve customer experience and operational efficiency.

Requirements

  • Previous experience in a front-of-house or customer service role is preferable but not a necessity.
  • Strong communication skills (both verbal and written) and a positive, customer-first attitude.
  • A passion for health, fitness, and wellness is highly desirable.
  • Availability to work flexible hours, including evenings and weekends.

What We Offer

  • A supportive and dynamic team environment in a luxury fitness setting.
  • Competitive hourly rate and potential for growth within the company.
  • Complimentary gym membership and access to all classes and facilities.

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