Customer Support Specialist
1 week ago
We are seeking a highly motivated and customer-focused individual to join our retail team in Leicester. As a Retail Assistant, you will play a key role in delivering exceptional customer experiences and contributing to the success of our business.
In this role, you will have the opportunity to develop your skills and knowledge in customer service, sales, and marketing. You will work closely with our team to identify and address customer needs, and provide solutions that meet their requirements.
The ideal candidate will possess excellent communication and interpersonal skills, as well as a strong passion for delivering exceptional customer experiences. If you are a team player with a positive attitude and a can-do approach, we would love to hear from you
Key Responsibilities:
- Deliver exceptional customer experiences through face-to-face, telephony, and live chat interactions
- Identify and address customer needs, and provide solutions that meet their requirements
- Work closely with the team to develop and implement sales and marketing strategies
- Contribute to the success of our business by meeting sales and service targets
What We Offer:
- Bonus Scheme: A structured bonus scheme that rewards our employees for achieving personal and business goals
- Career Progression: Opportunities for training and career development to help you achieve your goals
- Win Tickets: Access to exclusive ticket giveaways for sporting and entertainment events
- Time Off: 25 days annual leave plus bank holidays
- Wellbeing: Access to our partnered Unmind App and Employee Assistance Programme
- Healthcare Scheme: Comprehensive healthcare coverage, including dental, eye care, and diagnostic services
- Pension: Contributory pension scheme with employer contributions
About Us:
We are the UK's leading energy company, serving over 800,000 homes across the country. Our award-winning app and smart meters give our customers more visibility and control over their energy usage. Join our team and become part of a dynamic organization that is committed to sustainability and customer satisfaction.
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