Global Customer Support Specialist
3 weeks ago
We're looking for a highly skilled customer support specialist to join our team at NEXT. As a global brand, we strive to deliver exceptional customer experiences, and this role is critical to achieving that goal.
Job Summary
This role involves working as a customer support specialist, handling customer inquiries and resolving complex issues efficiently. You will work closely with our international customer base, utilizing effective communication skills to build strong relationships and provide top-notch support.
Key Responsibilities
- Handle customer inquiries and resolve issues promptly and professionally
- Collaborate with internal teams to resolve complex issues
- Develop and maintain knowledge of our products and services to provide accurate information to customers
Requirements
- 2+ years of customer-facing experience in a similar role
- Excellent written and verbal communication skills in English
- Strong problem-solving abilities and attention to detail
Benefits
- Competitive salary: £11.62 per hour (plus weekend pay) with potential bonuses up to 20%
- Comprehensive training and development opportunities
- Collaborative team environment with regular feedback and coaching sessions
- Access to on-site restaurant, games room, and other employee benefits
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