Customer Success Director
5 days ago
Customer Success Director
Company Overview:National Online Safety is a global EdTech leader, serving over 45,000 schools worldwide. With a 7-star rating from over 100k reviews, we're revolutionizing education through transformative solutions.
Salary and Benefits:Competitive compensation package (£120,000 - £150,000 per annum), plus comprehensive benefits including a pension scheme, generous holiday allowance, and access to wellness programs.
Job Description:We're looking for a visionary Customer Success expert to lead our team and drive business growth through strategic initiatives and change management. As a pivotal leader, you'll oversee customer journeys, analyze data, and accelerate commercial approaches.
- Leverage data insights to drive product adoption and engagement.
- Analyze market trends and identify areas for improvement.
- Lead four departments key to customer journeys – implementation, support, renewals for enterprise, and other renewals.
You'll collaborate closely with commercial departments to ensure a seamless customer experience.
Required Skills and Qualifications:To succeed in this role, you'll need:
- A strong background in Customer Success with experience in implemented new reporting methods and software applications.
- Proven track record of driving business growth through strategic initiatives and change management.
- Ability to analyze complex business problems and derive actionable insights.
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