Assistant Service Manager

4 days ago


Stockport, Stockport, United Kingdom The Solution Automotive Limited Full time

Job Title: Assistant Service Manager

About the Role:

We are seeking an experienced Assistant Service Manager to join our team at The Solution Automotive Limited. As a key member of our management team, you will be responsible for overseeing the service advisors and front of house operations, with a focus on maximizing profitability and delivering exceptional customer service.

Key Responsibilities:

  • Lead and manage a team of 7 service advisors to ensure seamless customer service delivery
  • Develop and implement strategies to increase customer satisfaction and loyalty
  • Monitor and analyze key performance indicators (KPIs) to optimize service delivery and profitability
  • Collaborate with the service manager to develop and implement business growth plans
  • Ensure compliance with company policies and procedures

Requirements:

  • Proven experience in a service management role, preferably in the automotive sector
  • Strong leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to analyze data and make informed decisions
  • Knowledge of industry trends and best practices

What We Offer:

As a valued member of our team, you will have the opportunity to work with a dynamic and forward-thinking company, with a focus on delivering exceptional customer service and driving business growth.



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