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Front Desk Manager

2 months ago

Edinburgh, Edinburgh, United Kingdom Balmoral Hotel Full time
About the Role

We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Balmoral Hotel in Edinburgh. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable and enjoyable stay with us.

Key Responsibilities
  • Manage and motivate the reception team to provide unrivaled guest service
  • Lead from the front, displaying exceptional people skills and professionalism in a fast-paced environment
  • Maximize revenue through occupancy and up-selling rooms and facilities
  • Develop and implement strategies to improve guest satisfaction and loyalty
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career development and growth
  • A dynamic and supportive work environment
  • Access to exclusive employee discounts and perks
Requirements
  • Experience in a similar high-end hospitality role
  • Excellent communication and interpersonal skills
  • Ability to work under pressure in a fast-paced environment
  • Strong organizational and problem-solving skills
Why Work with Us?

The Balmoral Hotel is a world-leading luxury hotel located in the heart of Edinburgh. We offer a unique and exciting work environment, with opportunities to develop your skills and advance your career. Our team is passionate about delivering exceptional customer service and creating memorable experiences for our guests.