Crew Leader at FatFace
7 days ago
FatFace is a dynamic and stylish clothing brand that brings style and positivity to our customers' lives. We are committed to sustainability, equality, and inclusion, promoting a culture that values diversity and promotes equal opportunities.
Job DescriptionWe are looking for a talented and dedicated Crew Team Leader to join our team in Canterbury. As a key member of the management team, you will play a crucial role in driving sales growth, maintaining a positive store environment, and delivering exceptional customer service.
Key Responsibilities- Lead a team of sales advisors, providing guidance and support to ensure excellent customer experience.
- Analyze data, make decisions, and understand commercial aspects of the retail business.
- Ensure compliance with policies, procedures, loss prevention, and health & safety.
- Develop and implement plans to drive sales growth, improve customer satisfaction, and enhance store performance.
- Work closely with the management team to achieve business objectives and maintain a positive store environment.
To succeed in this role, you will need:
- Proven ability to lead a team, viewed as a leader among peers.
- Experience in a customer service environment, preferably in retail.
- Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Excellent interpersonal, organizational, and communication skills.
- A collaborative and positive attitude, demonstrating confidence in taking initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks, and committing information to memory.
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing discounts, home workouts, wellbeing content, and more.
- THRIVE, our learning management system, providing access to thousands of pieces of learning.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
We offer a competitive salary of £32,000 - £35,000 per annum, depending on experience.
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