Canterbury Retail Team Manager
1 day ago
We are seeking a motivated and experienced Crew Team Leader to join our team in Canterbury. As a key member of the management team, you will play a crucial role in ensuring the safe running of the store, managing the team, and delivering exceptional customer service.
About the RoleThis is an exciting opportunity for a customer-focused individual who is passionate about delivering high-quality service. You will be responsible for leading a team of sales advisors, providing guidance and support to ensure excellent customer experience.
You will work closely with the management team to achieve business objectives, drive sales growth, and maintain a positive and productive store environment.
Key Responsibilities- Provide exceptional customer service, utilizing your product knowledge to help customers find the best products to suit their needs.
- Resolve customer issues effectively, efficiently, and positively.
- Process POS transactions, thank customers, and build loyalty through opt-in at the point of sale.
- Delegate tasks to team members, demonstrate new skills, and contribute to the day-to-day running of the store.
- Analyze data, make decisions, and understand commercial aspects of the retail business.
- Ensure compliance with policies, procedures, loss prevention, and health & safety.
To succeed in this role, you will need:
- Proven ability to lead a team, viewed as a leader among peers.
- Experience in a customer service environment, preferably in retail.
- Proven experience with POS management, daily banking procedures, and meeting deadlines.
- Excellent interpersonal, organizational, and communication skills.
- A collaborative and positive attitude, demonstrating confidence in taking initiative and working under own direction.
- Ability to work productively in a high-pressure environment, quickly learning new tasks, and committing information to memory.
- 25 days holiday plus bank holidays.
- Generous monthly discount allowance.
- Perkbox, our online platform, offering amazing discounts, home workouts, wellbeing content, and more.
- THRIVE, our learning management system, providing access to thousands of pieces of learning.
- Dental insurance (employee-funded).
- Pension scheme.
- EAP support around the clock.
- Sick pay allowances.
- Sabbatical leave in line with service.
- Enhanced family-friendly policies, including maternity leave.
- Refer a friend scheme.
We offer a competitive salary of £32,000 - £35,000 per annum, depending on experience.
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