Canterbury Crew Team Leader

1 week ago

Canterbury, Kent, United Kingdom FatFace Full time
Life is for Living

At FatFace, we believe in bringing style and positivity to our customers' lives. As a Crew Team Leader, you'll play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying, and any other form of marginalisation in our workplaces.

Role Overview
You'll be part of the management team, with a clearly defined set of roles and responsibilities to ensure the safe running of the store, managing the team, and delivering exceptional customer service. Your key responsibilities will include:

  • Providing exceptional service, utilising your knowledge to help customers find the best products for in-store and multi-channel sales.
  • Resolving customer issues effectively at store level in a timely and positive manner.
  • Efficiently processing POS transactions and thanking customers.
  • Building loyalty and 'Customers for Life' through opt-in at the POS.
  • Delegating and demonstrating tasks to team members, alongside the day-to-day running of the store.
  • Understanding commercial aspects of the retail business, including reading reports, analysing data, and making decisions.
  • Ensuring the store is set to visual guidelines, contributing to company standards through product presentation, replenishment, store housekeeping, and seasonal launches or sale set-ups.
  • Safeguarding the business by ensuring full compliance of policy, procedure, loss prevention, and health and safety in the absence of management.
  • Staying up-to-date with company product, activity, and promotions, and implementing changes when required.

Role Competencies
We're looking for someone with proven ability to successfully lead a team, viewed as a leader among peers. You'll need experience in a customer service environment, proven experience with POS management, daily banking procedures, and meeting deadlines. You'll also need excellent interpersonal, organisation, and communication skills, as well as a collaborative and positive can-do attitude, demonstrating confidence in taking the initiative and working under your own direction.

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