Travel Counsellors Client Service Professional

As we undergo a companywide Digital Transformation programme, the role of our TC Support teams is shifting from a traditional helpdesk to a multi-skilled group of high-performing individuals who are driven to deliver exceptional service as well as to think creatively about how we improve our service and processes.In return, you’ll have the chance to share...

About the RoleOver time, you would spend time in different areas of Operations, enabling us to flex according to business needs and provide the best possible support to our Travel Counsellors.As we undergo a company-wide Digital Transformation programme, the role of our support teams is shifting from a traditional helpdesk to a multi-skilled group of...

We are seeking a highly motivated and results-driven Franchise Sales Executive to join our dynamic team at Travel Counsellors. The successful candidate will be responsible for identifying and recruiting new franchisees to drive business growth across the UK.As a key member of our sales team, you will work closely with our franchise network to develop and...

Providing operational 24/7 support, 365 days a year, to our Global Travel Counsellors by monitoring Worldwide events, FCO advice and alerts from other Trade Partners. Will then be proactive in running reports to identify any bookings affected and communicating updates to our Travel Counsellors. Offering support to Travel Counsellors for any in-resort issues...

We are seeking a motivated and dynamic Franchise Sales Executive to join our team at Travel Counsellors in Manchester. As a key member of our sales team, you will play a crucial role in driving the growth of our travel franchise network across the UK.About UsWith 30 years of experience as a leading travel marketplace for self-employed travel entrepreneurs,...

**About Us** Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We’ve been changing lives for...

About the RoleThe purpose of this Director of Service Excellence role is to deliver a best-in-class service model that consistently exceeds customer expectations. Reporting to the Customer Operations Director, you will be accountable for delivering exceptional day-to-day service by fostering a customer-centric, digitally optimised approach that maintains the...

Travel Counsellors is expanding rapidly and we are seeking an exceptional Commercial Travel Contracts Manager to join our Head Office team. This role offers a challenging and rewarding opportunity for individuals who thrive in fast-paced environments.About the RoleThis manager will be responsible for negotiating contracts with hotel providers, identifying...

We are seeking a highly skilled Travel Industry Professional to join our Commercial team. This role involves managing bed buying and hotelier/accommodation provider relationships for an industry-leading travel company.The successful candidate will bring experience in hotel contracting and be able to negotiate with hotel partners to ensure the best rates for...

Why Choose Travel Counsellors?At Travel Counsellors, we're proud to be part of a supportive, award-winning community, consistently recognised for exceptional service and named in the Sunday Times Best Places to Work for the past two years.If you're looking for a role where you can make a real impact, come join us—one of the most customer-centric companies...

We are seeking a commercially aware Hotel Contracts Manager to join our Commercial team to manage bed buying and hotelier/accommodation provider relationships for an industry-leading travel company.Bring your experience to Travel Counsellors! We offer hybrid working, fantastic benefits, and real opportunities for growth with a trusted, successful brand.Key...

We are seeking an experienced Aviation Operations Manager to join our team at Travel Counsellors. This is a fantastic opportunity for a highly skilled professional to take on a challenging role and make a real impact.The successful candidate will have a strong background in airline reservations, ticketing, and operations. They will be responsible for...

About Us Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We’ve been changing lives for...

About the RoleWe are seeking an experienced Technical Quality Assurance Lead to join our dynamic technology team in Manchester, UK. As a key member of our award-winning digital platform, you will contribute to delivering high-quality software releases and ensuring the reliability of our technology products.Key ResponsibilitiesOversee all product...

We are seeking a highly skilled Franchise Sales Executive to join our team at Travel Counsellors. As a key member of our sales team, you will be responsible for driving business growth across the UK, developing and implementing sales strategies, and providing exceptional customer service.The successful candidate will work closely with our franchise network...

We are seeking a highly skilled Senior Technology Service Desk Analyst to join our team at Travel Counsellors.About the RoleThe ideal candidate will have a high level of technical expertise and excellent customer service skills to provide a robust IT support service in a fast-paced IT department.As a key point of contact, you will be required to resolve any...

Company OverviewTravel Counsellors is a leading travel marketplace empowering independent travel agents to run successful leisure and corporate travel businesses.We've been changing lives for 30 years, receiving numerous awards including The Best Place to Work in Travel at the TTG Travel Industry Awards and the Queen's Award for Enterprise in Innovation.

We are seeking a highly skilled Technical Support Specialist to join our team at Travel Counsellors. In this role, you will provide exceptional technical support to our remote users and head office colleagues.The ideal candidate will have good knowledge of telephony and call centre systems within a corporate environment, as well as experience in providing...

About the JobAs a Digital Service Desk Analyst at Travel Counsellors, you will be responsible for providing technical support to our users, working on a shift pattern Monday to Friday, and contributing to the success of our digital transformation.Key ResponsibilitiesTake ownership of issues and deliver outstanding customer service by finding answers to all...

At Travel Counsellors, we care about our customers, communities and our colleagues more than anyone else and that’s what makes us special. For us, relationships trump transactions and we are there for our customers, connecting with them on a deeply human level through the moments that matter. We’ve been changing lives for almost 30 years as the leading...