Aviation Executive

4 months ago

Manchester, United Kingdom Travel Counsellors Full time

About Us

Here at Travel Counsellors, our customers, communities and colleagues lie at the heart of everything that we do - and that’s what makes us special. For us, relationships come before transactions, and we are there for our customers, connecting with them on a deeply human level through the moments that matter.

We’ve been changing lives for the past 30 years as the leading travel marketplace for self-employed travel entrepreneurs, empowering over 2,000 global independent travel agents to run successful leisure and corporate travel businesses. We pride ourselves in remaining a company that truly cares and one that has never wavered from its purpose; to redefine what personal means for a travel business.

Our Travel Counsellors are supported by a team of over 300 super talented people in our Support Offices to help them create unique, inspiring and exciting experiences for their customers, whilst building lasting personal relationships that bring them back to us, time and time again.

Our unique approach within the workplace – as well as towards customers – has seen us receive numerous awards and accolades, including being named as The Best Place to Work in Travel at the 2022 TTG Travel Industry Awards, placing in the Sunday Times Best Places to Work list 2023 (Large Company) as well as being the first travel company to be awarded the Queen’s Award for Enterprise in the Innovation category

We are currently expanding at a phenomenal rate – on the back of what is our record year in terms of revenue (over £930m) - and so are looking for outstanding individuals to join our dedicated Head Office team, to help the company continue to flourish.

Principal Accountabilities

A multi skilled executive with experience of IATA airline reservations & ticketing working as part of a successful service-based team responsible for providing support to our home-based Travel Counsellors. Offering excellent knowledge of all air fares with a good geographical awareness to assist with making reservations, recalculating amendments, processing refunds, and the ability to issue and reissue tickets. Making complex reservations on scheduled airlines for our Travel Counsellors Putting together complex itineraries using manual contracts where required Giving advice on different air fare types & fare rules Awareness of Phenix flights functionality Advising on best routings/airlines Understanding the minimum ground arrangements required for our negotiated ITX fares Giving the applicable codes to ensure extended ticketing time limits achieved Receiving airline communication & distributing where necessary Booking BA groups using BA dropthrough Providing assistance with Galileo entries & supporting our GDS users to use the resource more effectively Advising Travel Counsellors of airline schedule changes & sourcing alternatives Ensuring published and consolidated tickets are issued accurately and efficiently Amending and recalculating voluntary changes according to fare rules Reissuing tickets in the case of voluntary & involuntary changes Building and issuing tickets on group bookings Queue management – understanding ticketing time limits & reading vendor remarks Processing of airline refunds via GDS & BSPlink – awareness of the accuracy required Reviewing & investigation of ADMs received – understanding airline rules & policies to be able to dispute in a timely manner

Experience Required

Experience of making and amending airline reservations Awareness of BSPlink Admin Studio experience Strong GDS knowledge (Galileo Essential) Ability to understand an airline ticket & be able to recalculate for both reissue & refund Ticketing experience Ability to multitask is essential as it will be a rotating role Good customer service and communication skills Good problem solver and ability to work under pressure Flexibility towards working hours

Our Benefits

Working here at Travel Counsellors, we value the hard work and effort that our colleagues put in. Because of this, you can expect a wide range of employee benefits including:

A competitive basic salary + annual company bonus Flexible hybrid working model Career development and promotional opportunities 25 days holidays (increasing to 28 after 5 years of service) A Moments That Matter day (annually) Enhanced Maternity / Paternity pay Holiday buy and sell (up to 5 days per year) 3 paid days charity leave Company events, socials, and incentives 3x annual salary death in service benefit Company Pension scheme Costco Membership Salary sacrifice, company car scheme Cycle to Work Scheme Employee Assistance Programme Free breakfast, fruit, and hot/cold beverages Referral scheme Employee discount Private Medical Insurance (taxable benefit) or Healthcare Cash Plan (costs incurred by employees)

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