Digital Service Desk Analyst

3 weeks ago


Greater Manchester, United Kingdom Travel Counsellors Full time
About the Job

As a Digital Service Desk Analyst at Travel Counsellors, you will be responsible for providing technical support to our users, working on a shift pattern Monday to Friday, and contributing to the success of our digital transformation.

Key Responsibilities
  • Take ownership of issues and deliver outstanding customer service by finding answers to all questions and escalating where necessary.
  • Work with third-party suppliers to ensure SLA uptime and performance is maintained.
  • System performance and monitoring, including local-level performance with end-user groups.
Essential Skills
  • Good knowledge of IT services, telephony, and call centre systems within a corporate environment.
  • Experience of working within a fast-paced IT services environment with strong knowledge of IT systems, equipment, and software.
  • Naturally ambitious with a desire to learn and support new services as the business undertakes a broad digital transformation.

The estimated salary for this position is £38,000-£48,000 per annum, depending on experience.



  • Manchester, United Kingdom Heat Recruitment Full time

    **Service Desk Analyst / Windows 10 / Office 365 / Active Directory / Permanent** **Location - Manchester** **Permanent** **Salary - Up to £29,000** A leader in the insurance broking industry is looking to add an Service Desk Analyst to their team. Through working with the top insurance brokers in the UK, this client is a powerhouse in the broker market....


  • Manchester, United Kingdom Charles Simon Associates Ltd Full time

    **Service Desk Analyst - (Service Desk, Windows, O365, AD, Active Directory, Office 365 Patching, DNS, DHCP, Ticketing, ITIL) - Permanent - Manchester** Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing UK wide organisation based in Manchester **Location**: Manchester **Salary**: Up to...


  • Manchester, United Kingdom Owen Daniels Consultancy Full time

    **ROLE - IT Service Desk Analyst** **LOCATION - Manchester** **SALARY - £30,000 - £35,000** **PERMANENT** We have partnered with a global consumables manufacturing company based in Manchester who are going through a period of growth right now and are hiring for an IT Service Desk Analyst on a full-time, permanent basis. This IT Service Desk Analyst will be...


  • Manchester, United Kingdom Chroma Recruitment Full time

    Chroma are currently recruiting for a Service Desk Analyst to join a small MSP based in South Manchester. Offering up to £28K per annum this is an excellent opportunity for an enthusiastic individual, with a can-do attitude, to join their close-knit team.   The company themselves are Microsoft partnered Managed Service Provider who aim to provide a...


  • Manchester, United Kingdom Picture More Full time

    **IT Service Desk Analyst** **Are you an IT Service Desk Analyst looking for a new challenge?** We are currently working with a leading global law firm based in Manchester who are seeking a highly motivated service desk analyst to join their team. You will be responsible for providing 1st line support for all technology systems alongside AV/meetingroom...


  • Manchester, United Kingdom Rise Technical Recruitment Limited Full time

    IT Service Desk Analyst Manchester £30,000 to £35,000 + Holidays + Pension + Birthdays off Fantastic opportunity to join one of the UKs top law firms. They are offering the chance to join their IT Service Desk team. You will play a major part in providing top quality customer service and ensuring smooth running of their IT systems. The company are one of...

  • Service Desk Analyst

    20 hours ago


    Manchester, United Kingdom Chroma Recruitment Full time

    Chroma are currently recruiting for a Service Desk Analyst to join a small MSP based in South Manchester. Offering up to £28K per annum this is an excellent opportunity for an enthusiastic individual, with a can-do attitude, to join their close-knit team.The company themselves are Microsoft partnered Managed Service Provider who aim to provide a direct and...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst - Manchester City Centre - Training provided! **Prestigious opportunity within a highly successful and evolving technology team for an IT Service Desk Analyst to be based in Manchester City Centre.** **Dedicated to the IT Service Desk delivery team you will be responsible for: - ** - **Utilising a service desk management systems...


  • Manchester, United Kingdom Chroma Recruitment Full time

    Chroma are currently recruiting for a Service Desk Analystto join a small MSP based in South Manchester.Offering up to £28K per annumthis is an excellent opportunity for an enthusiastic individual, with a can-do attitude, to join their close-knit team. The company themselves are Microsoft partnered Managed Service Provider who aim to provide a direct and...


  • Manchester, United Kingdom ClearCourse Full time

    Company description: Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business. Since our inception in 2018, we’ve acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you’ll benefit from the feel of a pioneering...


  • Manchester Area, United Kingdom Chroma Recruitment Full time

    Chroma are currently recruiting for a Service Desk Analyst to join a small MSP based in South Manchester. Offering up to £28K per annum this is an excellent opportunity for an enthusiastic individual, with a can-do attitude, to join their close-knit team.The company themselves are Microsoft partnered Managed Service Provider who aim to provide a direct and...


  • Manchester Area, United Kingdom Chroma Recruitment Full time

    Chroma are currently recruiting for a Service Desk Analyst to join a small MSP based in South Manchester. Offering up to £28K per annum this is an excellent opportunity for an enthusiastic individual, with a can-do attitude, to join their close-knit team.The company themselves are Microsoft partnered Managed Service Provider who aim to provide a direct and...


  • Manchester, United Kingdom Artis Recruitment Full time

    Your Role We're recruiting for an IT Service Desk Analyst to join our Clients busy Bristol office. As an IT Service Desk Analyst working in their head office, you will help support the whole firm with 1st line IT support, including partners and business support staff. As an IT Service Desk Analyst your day to day remit includes: - Being available to take...


  • Greater Manchester, United Kingdom Austin Fraser Full time

    We are seeking a highly ambitious and customer-focused individual to join our team as a Technical Service Desk Analyst. As a key member of our Head Office team, you will play a vital role in supporting our digital transformation and providing exceptional customer service.About the RoleYou will be responsible for resolving technical issues, working closely...

  • Service Desk Analyst

    4 months ago


    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...

  • Service Desk Analyst

    4 months ago


    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...

  • Service Desk Analyst

    4 months ago


    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...

  • Service Desk Analyst

    4 months ago


    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Service Desk Analysts to join a major banking client on £175-185 per day Inside for six months remotely. **Your new company** - We are looking for several Service Desk Analysts to join a major banking clients Global Service Desk in Chester. This is on a six month contract between the rates of £175-185 per day Inside IR35. **Your new role**: - You will be...


  • Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analysts - Global Sporting Giant - Manchester to £25,000! **Prestigious opportunity for 1st line IT Service Desk Analysts for a Global Sporting Giant based in Manchester. Providing support in a office based environment, training is provided to develop your career into 2nd line support. Working in a team of 8 you will be responsible for: -...