Digital Service Desk Analyst
3 weeks ago
As a Digital Service Desk Analyst at Travel Counsellors, you will be responsible for providing technical support to our users, working on a shift pattern Monday to Friday, and contributing to the success of our digital transformation.
Key Responsibilities- Take ownership of issues and deliver outstanding customer service by finding answers to all questions and escalating where necessary.
- Work with third-party suppliers to ensure SLA uptime and performance is maintained.
- System performance and monitoring, including local-level performance with end-user groups.
- Good knowledge of IT services, telephony, and call centre systems within a corporate environment.
- Experience of working within a fast-paced IT services environment with strong knowledge of IT systems, equipment, and software.
- Naturally ambitious with a desire to learn and support new services as the business undertakes a broad digital transformation.
The estimated salary for this position is £38,000-£48,000 per annum, depending on experience.
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