Service Desk Analyst

2 months ago

Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.


The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and the future's promise of AI and automation. As Service Desk embarks on a transformative journey, you’ll be pivotal in ensuring a blend of technological innovation with a deeply human touch.


Beyond just problem-solving, this role offers the chosen candidates an opportunity for personal and professional growth. Ideally you’ll come from a background of automation, AI, Chat GPT and will be involved in this transformation from the early days.


You’d be joining a company with an open mindset to change and improvements, so identifying opportunities for automation to minimise repetitive tasks and enhance productivity across the firm. Implement AI-driven tools in troubleshooting, balancing the strengths of both automation and human expertise. Continuously analyse and provide feedback on AI workflows, ensuring they are tailored to handle real-world complexities.


Technical Overview:

  • Strong problem-solving skills with an emphasis on issues that transcend automation.
  • Strong experience with Microsoft end user computing technologies, including:
  • Windows 10/11, Office 365, printing, local area networking.
  • Intune application packaging and build deployments including OOBE.
  • Azure AD (eg account provisioning/de-provisioning, permissions management).
  • Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB).
  • Scripting knowledge wanted, ideally with PowerShell.
  • Experience within AI and Chat GPT.


This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more The role is hybrid based with 2 days a week in the office.


If you are interested in applying for this opportunity and would like to find out more information, please click the apply button and a Spencer Scott Associate will be in touch.


Spencer Scott Ltd is an equal opportunity Recruitment Agency, which means we do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression. We celebrate diversity and are committed to create inclusive working environments for all our clients.

  • Service Desk Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst /1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • Service Desk Analyst

    4 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis. IT Service Desk Analyst /1st Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided...

  • Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    4 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based global law firm on a permanent basis.IT Service Desk Analyst /1st Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 3-month Contract – LondonMy client is looking for a Service Desk Analyst to provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by telephone or email. The customer is looking a Service Desk Analyst to support the business’s day-to-day IT tasks.The Service Desk Analyst...

  • Service Desk Analyst

    1 month ago

    London, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 3-month Contract – LondonMy client is looking for a Service Desk Analyst to provide IT support for a 3-month contract. This opportunity will involve service desk issues which will be handled by tele or email. The customer is looking a Service Desk Analyst to support the business’s day-to-day IT tasks.The Service Desk Analyst...

  • Service Desk Analyst

    4 weeks ago

    Tower, Greater London, United Kingdom CV-Library Full time

    Service Desk Analyst - City, London Hybrid working - 3 days a week in their offices in the City of London and the remainder remotely. With 2 years experience working on a Service Desk you will have the following experience:- * Excellent customer facing experience * Supporting Microsoft products * MS Office 365 * Active Directory and Exchange...

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide first-line support to clients via phone,...

  • IT Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of high-quality IT services.Key Responsibilities:Provide first-line support to clients via phone,...

  • Service Desk Analyst

    6 days ago

    Tower, Greater London, United Kingdom Auriol Resource Full time

    Service Desk Analyst - City, LondonHybrid working - 3 days a week in their offices in the City of London and the remainder remotely.With 2 years experience working on a Service Desk you will have the following experience:- * Excellent customer facing experience * Supporting Microsoft products * MS Office 365 * Active Directory and Exchange administration *...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom VIQU Limited Full time

    Service Desk Analyst Job DescriptionVIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The successful candidate will be responsible for handling service desk issues via telephone or email, providing day-to-day IT tasks support, and troubleshooting technical issues.Key Responsibilities:Triage and resolve...

  • Service Desk Analyst

    4 weeks ago

    London, Greater London, United Kingdom VIQU Limited Full time

    Service Desk Analyst Job DescriptionVIQU Limited is seeking a skilled Service Desk Analyst to provide IT support for a 3-month contract. The successful candidate will be responsible for handling service desk issues via telephone or email, providing day-to-day IT tasks support, and troubleshooting technical issues.Key Responsibilities:Triage and resolve...

  • Service Desk Analyst

    2 months ago

    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...

  • Service Desk Analyst

    2 months ago

    Greater London, United Kingdom Spencer Scott - Technology Recruitment Full time

    IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Chat GPT. Ideally you'll come from a background and interest around AI and Automation.The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations and...

  • Service Desk Analyst

    1 month ago

    Greater Manchester, United Kingdom ECS Resource Group Full time

    Job Title: 1st Line Service Desk AnalystWe are seeking a proactive and customer-focused 1st Line Service Desk Analyst to join our IT support team at ECS Resource Group.Key Responsibilities:Act as the first point of contact for IT support queries from internal and external users.Respond to incoming incidents and service requests via telephone, email, and...

  • Service Desk Analyst

    3 weeks ago

    London, United Kingdom VIQU Limited Remote Work Freelance Full time

    Service Desk Analyst – 2 Month Contract – Immediate Start – Inside IR35 – London VIQU has partnered with an organisation based in London, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support. The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base.   Please...

  • Service Desk Analyst

    2 weeks ago

    London, United Kingdom VIQU Limited Full time

    Service Desk Analyst – 2 Month Contract – Immediate Start – Inside IR35 – London VIQU has partnered with an organisation based in London, who are seeking a Service Desk Analyst to provide 1st and 2nd Line BAU Support.The successful Service Desk Analyst will join a busy team, providing both remote and onsite support to a large user base.  Please note...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of a high-quality IT service desk service.Key Responsibilities:Provide first-line support to...

  • IT Service Desk Analyst

    3 weeks ago

    London, Greater London, United Kingdom Circle Recruitment Full time

    IT Service Desk Analyst Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team at Circle Recruitment. As an IT Service Desk Analyst, you will be responsible for providing day-to-day support to our clients and ensuring the delivery of a high-quality IT service desk service.Key Responsibilities:Provide first-line support to...